[john aitken]

anyone being successful  with this if so what did you use

[Nobby]

If it's not been worked already then you should find white spirit very effective.  If the customer has had a go at it you'll more than likely have a problem.

[Doctor Carpet (Ret'd)]

Providing nobody has touched it then start with Sellotape.

[Steve Fortt]

With a little patients - Prochems Citrus Gell works a treat. Great results every time.

Just work a little into the effected area and then extract. Repeat process until pollen removed. 

[john aitken]

think ill give that a go thanks

[Bethany Hughes]

I vouch for Prochem's citrus gel too. It'll most certainly do the job.
.....
Your home cleaned our way.

[DmitriKara]

Try removing as much as possible with sticky tape or try gently vacuuming without pressure but rather gently just above the are, or if possible expose it to direct sunlight for a while, if really bad maybe an enzyme product or if you don't have any - isopropyl alchohol, if you had a photo I could be a bit more specific