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Plankton

  • Posts: 2441
We want it done with a chamois!
« on: July 05, 2017, 11:03:23 am »
New enquiry wants the windows cleaned with a chamois... wtf. I explained the wfp system (whilst thinking why bother something just isn't right) and told them that's the way forward and I'd get back to them with a quote. I counted the windows then buggered off. 
They said they don't want it cleaned with the squeegee and sponge and that their just "not getting anything" from their window cleaner, "it's not doing anything for us"
It's a nice house and would be around £30 but put off with the conversation.
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Arnold Palmer

  • Posts: 20800
Re: We want it done with a chamois!
« Reply #1 on: July 05, 2017, 11:23:58 am »
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Tosh

  • Posts: 2964
Re: We want it done with a chamois!
« Reply #2 on: July 05, 2017, 11:50:06 am »
Tell them £120.00 and that chamois don't do anything for you.


Their move.
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The Jester of Wibbly

  • Posts: 2162
Re: We want it done with a chamois!
« Reply #3 on: July 05, 2017, 12:08:22 pm »
Probably because a dole washer did a poop job that's put her off wfp

Offer to clean one window of her choice for free to show her the correct standards.
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Plankton

  • Posts: 2441
Re: We want it done with a chamois!
« Reply #4 on: July 05, 2017, 04:15:48 pm »
Quote from: Wibble ( Paul ) on July 05, 2017, 12:08:22 pm
Probably because a dole washer did a poop job that's put her off wfp

Offer to clean one window of her choice for free to show her the correct standards.
I did think of doing a demo on one window but didn't think it was worth the effort. Previous/current windy is probably trad and top windows at the back are filthy so the gate is probably locked all the time, they would probably want a hand written letter using a fountain pen and sealed with wax as notice before work commenced.
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the king

  • Posts: 1442
Re: We want it done with a chamois!
« Reply #5 on: July 05, 2017, 05:43:02 pm »
pain in the ars springs to mind  ;D
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robbo333

  • Posts: 2419
Re: We want it done with a chamois!
« Reply #6 on: July 05, 2017, 06:11:39 pm »
Tell them...Halfords sell chamois, go and clean it yourself!  ;D
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8weekly

Re: We want it done with a chamois!
« Reply #7 on: July 05, 2017, 06:13:51 pm »
Don't waste your time trying to win them over. It won't last - it never does. Just say no problem and walk away.
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Tosh

  • Posts: 2964
Re: We want it done with a chamois!
« Reply #8 on: July 05, 2017, 06:19:30 pm »
Thing is, if you persuade them to try WFP give it 3 or 4 months, you'll get a phone call of them still not seeing it your way.  They like chamois, it's the only way, they're convinced of that. They understand the pole is okay but it's not for them. She'll be very sweet and talk gently and kind about it  but it's then you'll know you were on to a loser from the word go.
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Bungle

  • Posts: 2391
Re: We want it done with a chamois!
« Reply #9 on: July 05, 2017, 07:42:12 pm »
They do realise that a chamois will leave more sh/te on the glass than it takes off? Feck em, don't even bother trying to persuade them, move on to the next.
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8weekly

Re: We want it done with a chamois!
« Reply #10 on: July 05, 2017, 07:45:52 pm »
My dad cleaned windows with chamois and scrim in the 70s. How old are these idiots?
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Don Kee

  • Posts: 4879
Re: We want it done with a chamois!
« Reply #11 on: July 05, 2017, 08:17:20 pm »
I think thats if that's what the customers want then thats what you should do...

I clean the windows of a three storey town house with newspaper and vinegar as thats what the customer demanded. In fairness, I charge well for it; for £8.50 I'd of licked it clean!
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Plankton

  • Posts: 2441
Re: We want it done with a chamois!
« Reply #12 on: July 05, 2017, 09:29:14 pm »
Quote from: 8weekly on July 05, 2017, 07:45:52 pm
My dad cleaned windows with chamois and scrim in the 70s. How old are these idiots?
That's the thing their not "old" she looks early 40's.
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nathankaye

  • Posts: 5366
Re: We want it done with a chamois!
« Reply #13 on: July 05, 2017, 10:13:54 pm »
Quote from: Don Kee on July 05, 2017, 08:17:20 pm
I think thats if that's what the customers want then thats what you should do...

I clean the windows of a three storey town house with newspaper and vinegar as thats what the customer demanded. In fairness, I charge well for it; for £8.50 I'd of licked it clean!

You cant be serious on any of these points surely??

Choice is; sell them your service or move on and let someone else meet their demands
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Ian Lancaster

  • Posts: 2811
Re: We want it done with a chamois!
« Reply #14 on: July 05, 2017, 10:59:50 pm »
Quote from: 8weekly on July 05, 2017, 07:45:52 pm
My dad cleaned windows with chamois and scrim in the 70s. How old are these idiots?

I started in the 60's and leather and scrim was old fashioned then!!  Even the "new" squeegee method had been around for about 30 years!!!
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Walter Mitty

  • Posts: 1314
Re: We want it done with a chamois!
« Reply #15 on: July 05, 2017, 11:16:07 pm »
Do they want you to turn up on a penny-farthing?
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8weekly

Re: We want it done with a chamois!
« Reply #16 on: July 06, 2017, 05:58:31 am »
Quote from: Ian Lancaster on July 05, 2017, 10:59:50 pm
Quote from: 8weekly on July 05, 2017, 07:45:52 pm
My dad cleaned windows with chamois and scrim in the 70s. How old are these idiots?

I started in the 60's and leather and scrim was old fashioned then!!  Even the "new" squeegee method had been around for about 30 years!!!
He worked with his dad as a boy who started in Liverpool after demob so I'm guessing that's all he knew. The thing is he used a squeegee for shops. Sadly he died before I started window cleaning so I've never been able to discuss things with him.

My dad started around 68 I think when it became apparent he couldn't work for anyone else.  ;D
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Spruce

  • Posts: 8465
Re: We want it done with a chamois!
« Reply #17 on: July 06, 2017, 06:59:03 am »
When we first came back to the uk 22 years ago we rented a 3 bed house with wooden Georgian windows. We had a window cleaner in his late 30's and he cleaned our windows with a chamois.
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Susan Dean (1stclean)

  • Posts: 2064
Re: We want it done with a chamois!
« Reply #18 on: July 08, 2017, 12:50:17 am »
had one the same this wanting it done trad only so told them 155 pounds is our standard set price , they nearly died and asked why so much ?

I said because If I am going to fall off a ladder and put myself in a wheel chair then i may as well get more then a tenner to do so , they just didn't know how to  reply to it

 they sharp went off the phone
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DaveG

  • Posts: 6347
Re: We want it done with a chamois!
« Reply #19 on: July 08, 2017, 06:21:27 am »
Quote from: 8weekly on July 05, 2017, 07:45:52 pm
My dad cleaned windows with chamois and scrim in the 70s. How old are these idiots?

So did my step Dad. He told me people didn't like the squeegee when he first started using one  ::)roll
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