How many strikes do you give this type?
Had one yesterday and layed the "terms" out and they were fine, was suprised.
Had one this a.m and she she wants them leaving till next wednesday. I said l wont be back for 4 weeks etc and offered 8 weekly at +25% and explained why 8 weekly costs more to get the point accross that if shes leaving it another 4 weeks its going to be more work for us at the same price.
No answer as yet but lm inclined to sack her off( had insomnia last 3 nights-not great mood).
Before l do anything rash, what does everyone else do in this situation? How much do you stand for?
Obviously shes going to do this again at some point.
Makes me laugh now that she told me how her last window cleaner just dissapeared, knew something was amiss at the time as that sets my "dodgy customer" sensors off.
She does live next door to a customer of mine so its not out the way. Not needing the work either.
Whats the policy here?
Paul, for me personally there are a number of factors involved. Firstly, i would give the customer 2 strikes before i say, right its every 4 weeks or every 8 weeks or your dumped end of. I give them 2 strikes because some times customers have genuine reason for you not being able to come, so i try to be kind and allow for that lol. Secondly, if it's not going out your way, then sometimes it's not much extra effort to clean theres whilst doing the next doors house.
Too be fair though, i have about 5 customers who are "iffy" about the weather, i keep them on the books because otherwise they are good always pay and let me crack on.
Depends how you are feeling though, sometimes i just can't be bothered, especially if i am getting dodgy vibes, either as you say 8 weekly up the price, or just dump them.
Some times i choose different approach for how i am feeling at the time.