Couriers!!!
They really can be a pain, but you cannot run a business without them.
We have been advised by the VAT office that we have to charge VAT on all courier and postal costs.
The trouble with this is it does add up the cost to the customer, the reason we started our firm was to try and reduce the cost to the average WC.
The most expensive thing to send we find is poles, the Minmum charge on this from our commercial courier is £10 on top of this we have the cost of the protective tube which comes in at about £4 the bubble wrap etc, sometimes we actually lose out on shipping some of the bigger poles.......and then we have to charge VAT on top, unfortunately to all customers there is no way round this.
Alex