[Lesa m]

Hi, recently had a new customer that won't pay despite reminders via text. They promised to pay but now just ignoring text and phone call. There are no issues with customer satisfaction  said they were very happy.
It's a weekly domestic clean that is due again on Wednesday.
Never had this issue before, how do you deal with this? 

[Matt.]

Collect double next week, but don't start work til money sorted

[dustee]

Notify customer by letter that if payment is not made by ( certain ) date then you will take legal action to re-coup money owed plus costs

[Lesa m]

Notify customer by letter that if payment is not made by ( certain ) date then you will take legal action to re-coup money owed plus costs

I think they know I'm bluffing for the amount that is owing....

[Lesa m]

Collect double next week, but don't start work til money sorted

I don't think I'll be doing work for this person again, I can't be bothered working for people like this. I just want to get paid.. Does anyone turn up and knock on the door?

[Kev Martin]

Notify customer by letter that if payment is not made by ( certain ) date then you will take legal action to re-coup money owed plus costs

I think they know I'm bluffing for the amount that is owing....

Then you might as well get out of business and go and do something else.  It is simple as that:

The fact of the matter is that you have done a job for an agreed amount of money regardless of how small or large that amount is!  I don't care how small or how large the debt is you should always recover it.  It costs you nothing other than a template and a couple of emails.  Look after the pennies and the £pounds will look after themselves.

To try and help you this is the standard letter we send out on Headed Paper. 
Make no bones about it once we send this letter we always follow through!!!
So if you are not going to bother following through then don't send it!

To

Individual or firm
Address
Tel Number

13 June 2017   

      
Dear Sir/Madam

FINAL DEMAND

Invoice No TL170000  Dated XX/XX/2017  for  £136.96  (Overdue 23 Days)
Invoice No TL170001  Dated XX/XX/2017  for  £162.40  (Overdue  15 Days)


Total Overdue amount:                       £299.36
Late Fees:                                        £  59.45
Total Now Due                                       £358.81

Despite numerous previous requests for payment by telephone and e mail your account remains overdue.  Unless payment is received within the next fourteen days no later than 30 June 2017 we will without further notice or warning instruct our Legal Department to instigate County Court proceedings for the recovery of the outstanding balance.  This will inevitably result in further costs and charges. 

We trust that such action will not prove necessary and look forward to receiving full and final settlement of your account.

It is imperative that you contact us immediately if for any reason payment cannot be made or if you have made a payment within the last 5 days.

Yours faithfully

K Martin




Mr K Martin
Managing Director
Tiling Logistics Ltd

Trust me when I say over the last 12 years we have sent about 15 of these letters out and only ever had to instigate Court Proceedings twice,  on both occasions we won!  We always follow through!!!

[Lesa m]

Thanks Kev

[Kev Martin]

Thanks Kev

Your welcome

[Ian101]

i check every new customer through this

http://reportacustomer.com/

[davids3511]

i check every new customer through this

http://reportacustomer.com/

Is that real or am I going to be diverted to some "you are an idiot" web page? I always thought these sites were a nono.

[Stoots]

Without a doubt always send them a court letter and be prepared to follow through.

What I do now is I make sure I have all the customers details, name,address phone and copy of agreement for work via text email or phone before any work is carried out. At least that way you know you are covered even if you have to take them to court.