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duncan h

  • Posts: 1875
how should i reply
« on: April 07, 2017, 07:44:53 pm »
I got a load of canvased customers. This one didn't reply to text. I eventually asked if she still wanted the service. She said yes. Told her I was coming tomorrow. Gate was locked. Text her again. Got a bull reply. I eventually got in today. Frames were black. Gave them a good scrub.
Got text back. "well if you've cleaned them I wont be needing your services" Text back saying the other 300 people were happy. She then said I must have been tired by the time I got to hers. Whats my best reply without saying she wanted a cheap 1 off

Thr-windowcleaning

  • Posts: 35
Re: how should i reply
« Reply #1 on: April 07, 2017, 07:47:21 pm »
Nothing. Save 10p from a text.  8)

Marc Stock

Re: how should i reply
« Reply #2 on: April 07, 2017, 07:50:00 pm »
Just say thanks for trying our service and move on.

duncan h

  • Posts: 1875
Re: how should i reply
« Reply #3 on: April 07, 2017, 07:56:49 pm »
Nothing. Save 10p from a text.  8)
they are free mate lol

Smurf

  • Posts: 8538
Re: how should i reply
« Reply #4 on: April 07, 2017, 08:01:03 pm »
That's why it's always best to charge a one-off price for what you think is going to be a first clean.
I also find it best practice to visit the property to see what needs doing and speak to the potential face to face. That way you don't get screwed over.

Miko67

  • Posts: 86
Re: how should i reply
« Reply #5 on: April 07, 2017, 08:02:06 pm »
With eggs.

duncan h

  • Posts: 1875
Re: how should i reply
« Reply #6 on: April 07, 2017, 08:28:08 pm »
That's why it's always best to charge a one-off price for what you think is going to be a first clean.
I also find it best practice to visit the property to see what needs doing and speak to the potential face to face. That way you don't get screwed over.
These people have no intension of paying. I wouldn't have the cheek. Most just ignore the texts, the calls and the door knocks.
Ill have to buy a few eggs at Christmas :)

Smurf

  • Posts: 8538
Re: how should i reply
« Reply #7 on: April 07, 2017, 08:51:39 pm »
That's why it's always best to charge a one-off price for what you think is going to be a first clean.
I also find it best practice to visit the property to see what needs doing and speak to the potential face to face. That way you don't get screwed over.
These people have no intension of paying. I wouldn't have the cheek. Most just ignore the texts, the calls and the door knocks.
Ill have to buy a few eggs at Christmas :)

Demanding payment in advance normally sorts those types out.

SB Cleaning

  • Posts: 4282
Re: how should i reply
« Reply #8 on: April 07, 2017, 09:33:40 pm »
I would not have cleaned it.

Alarm bells would of been ringing in my head with the messing about with texts and gate...Then the frames were black?

Classic obvious messer that ;D

֍Winp®oClean֍

  • Posts: 1685
Re: how should i reply
« Reply #9 on: April 07, 2017, 10:01:52 pm »
I would not have cleaned it.

Alarm bells would of been ringing in my head with the messing about with texts and gate...Then the frames were black?

Obvious messer that ;D

Ditto

You've been done over mate- good style!! ;D
Comfortably Numb!

nathankaye

  • Posts: 5366
Re: how should i reply
« Reply #10 on: April 08, 2017, 12:18:50 am »
Lol did you actually clean the right address of the number your texting. Maybe just comfirm the address.
If you are confident of the right address simply send an advert to spec savers via text to her/him.
facebook.com/1NKServices
1NKServices.co.uk

duncan h

  • Posts: 1875
Re: how should i reply
« Reply #11 on: April 08, 2017, 12:28:36 am »
I would not have cleaned it.

Alarm bells would of been ringing in my head with the messing about with texts and gate...Then the frames were black?

Obvious messer that ;D

Ditto

You've been done over mate- good style!! ;D
Wont be the first time or the last
1 in 10/15 are out for nice clean frames for free. Boils my blood that they are so laid back about it. I know where they live. KARMA is a bitch

windowswashed

  • Posts: 2574
Re: how should i reply
« Reply #12 on: April 08, 2017, 12:29:43 am »
poor two way communication normally leads to unwanted customer, alarm bells should ring warning signs, especially new customers.

windowswashed

  • Posts: 2574
Re: how should i reply
« Reply #13 on: April 08, 2017, 12:34:12 am »
Tell the messer you are happy to put the dirt back on again free of charge if she just wanted a free clean. My first Xmas some customer done me for a free clean so I put the ladder up and wrote happy xmas on every window with  xmas paint, she weren't amused but I was  ;D

G Griffin

  • Posts: 40745
Re: how should i reply
« Reply #14 on: April 08, 2017, 08:06:19 pm »
Tell her:  you were tired when you got there but even more tired when you left because the windows were so dirty, you scruffy bint.
Oh and add a  'x'.
⭐⭐⭐⭐⭐⭐

Dave Willis

Re: how should i reply
« Reply #15 on: April 08, 2017, 08:41:07 pm »
She's got a sense of humour! You saying the other 300 were happy.

G Griffin

  • Posts: 40745
Re: how should i reply
« Reply #16 on: April 08, 2017, 08:53:31 pm »
She's got a sense of humour! You saying the other 300 were happy.
Oh yeah; I've just re-read the first post.
I think she's won with that reply. I recommend a tactical withdrawal. You've lost the moment now. as well. and cheated by asking for help.
⭐⭐⭐⭐⭐⭐

supernova77

  • Posts: 3547
Re: how should i reply
« Reply #17 on: April 08, 2017, 09:29:09 pm »
Nothing. Save 10p from a text.  8)

Are we stil in the 90's ???

:)

Stoots

  • Posts: 6184
Re: how should i reply
« Reply #18 on: April 08, 2017, 09:36:37 pm »
Twatbags arnt they.

I got one off fb not long ago. Told him £12 4 weekly. Did the first  clean got paid online shortly after. Few days later got a text we don't require your services anymore.

Told him he was a time wasting idiotbag spunkrod gloryhole cockpolishing batty boy numptyballs f***face twat bag.  Felt better

Michael Peterson

  • Posts: 1741
Re: how should i reply
« Reply #19 on: April 11, 2017, 04:43:09 am »
iconic - hahahahah