Did a new job yesterday, 1st clean on a busy main road, the type of dirt was black soot all over the framework.
Came up OK, customer pleased. But i drove away with a nagging feeling that these windows were going to be a problem.
Anyway next day, i decided to go past the job and check it over. I was shocked.
Soot spots on the glass, a bird poo that clearly didn't come off properly, and some other defects.
So I thought, right I'm doing this again....so I started and the customer comes out -"hello!; thanks so much for checking them, we were thinking that it wasn't very good "
I'm like of course Mrs xxx not a problem, we always come back to inspect first cleans, especially if they are particularly mucky like yours were
it's all part of our quality control.
So I gave them another clean and they now look wonderful..she was very happy.
So sometimes it's worth just going with your intuition. Probably would have lost her after the 1st clean and thought ohh another messer but really....the windows werent all that good on the glass 1st clean and clearly she didn't want to make a fuss and would have just polilitely canceled
Worth remembering on 1st cleansm