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Ian Harper

If a customer ask you
« on: February 05, 2017, 08:15:54 am »
Guys.

One area that interests me for my website is products and carpet cleaners. what would be your answer if a customer ask you about these products below? and from our point of view which are the resoilers? these products sell in their thousands every year. do you ever ask what they use? Are the foam ones better?

1001 Trouble Shooter.
Bissell Carpet and Upholstery Cleaner.
Dr Beckmann Carpet Stain Remover.
Dyson Dyzolv
Lakeland Carpet Kind
Lakeland Wine No More!
Natural Clean Spot Remover
RugDoctor Oxy Power Stain Remover
RugDoctor Spot and Stain Remover
Tableau Spot Remover
Vanish OxiAction Powerspray
Vanish Powerfoam Clean & Fresh
Waitrose Essentials Carpet & Upholstery Cleaner
Wilkinsons Wilko Carpet Stain Wizard.
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edward coller

  • Posts: 393
Re: If a customer ask you
« Reply #1 on: February 05, 2017, 06:40:36 pm »
I tend to say ,if you found them to work thats great, as you can see there are a lot of diffeerent products and its more about which one is right for each stain which is the tricky bit. I also say its important to flush the products out, do you have the correct appliance to do this, otherwise it is similer to shampooing your hair and leaving it on without rinsing, would you consider that to be a sensible way to clean your hair, and would you normally rinse with cold/boiling water, of course not! if they are not convinced I wish them happy cleaning and move on.. Simon
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Ian Harper

Re: If a customer ask you
« Reply #2 on: February 06, 2017, 03:40:20 am »
Edward

Thank you.

One problem that i keep reading on mumsnet is when they soak the carpet after treating a spill. Do you have any advise on your site?
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edward coller

  • Posts: 393
Re: If a customer ask you
« Reply #3 on: February 06, 2017, 03:33:03 pm »
Not sure I understand your question, could you reframe it please. Simon
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Craig A Moore

  • Posts: 72
Re: If a customer ask you
« Reply #4 on: February 06, 2017, 04:04:23 pm »
If you soak it it can smell if not extracted fully which can be hard if got a crap machine
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D Ingram

  • Posts: 121
Re: If a customer ask you
« Reply #5 on: March 31, 2017, 09:00:19 pm »
Ian,

I have to ask? 

Who asks you and why?

A, do you sell these products.
B, Is it when your in their house or is it over the telephone they ask?

All have a bearing on the answer!

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Dave Ingram

Carpet Dawg

  • Posts: 2968
Re: If a customer ask you
« Reply #6 on: March 31, 2017, 10:00:00 pm »
Simple, tell them they are all pooe and will ruin their carpets,  then give them a free bottle of your white label spotter with your contact details on it.

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tim handley

Re: If a customer ask you
« Reply #7 on: April 02, 2017, 05:34:43 pm »
whatever they apply it isnt going to be extracted properly.......
need to get to them before they apply this stuff dont we???
or if not pretty soon after for remedial purposes......
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Jonathan Evans

  • Posts: 264
Re: If a customer ask you
« Reply #8 on: April 03, 2017, 07:09:54 am »
Mums net appears to be like a Facebook for mums. As the song said cheaply cheaply Chirp Cheap or they don't want to know.
I did have a lady once say to me she found vanish to be a brilliant product.....
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