Ive recently changed to Santander , the only real gripe i have is you cant pay into a business account over the counter (my branch anyway) so you have to use the machines which can take forever if paying everything at the end of the month. They just spit back money that has any corners turned over etc, also they say the cheque machine can do up to 20 cheques at a time, lucky if i can get it to do 3, so be prepared to spend 20 mins paying everything into the machines.