[Dave Willis]

"Sorry we missed you again, cheque enclosed. Thank you for keeping our windows clean. Hope to see you in the new year - about March would be fine thanks"


Yeah right   

[Smurf]

Always nice to get good feedback and they are kind enough let you know when they want their windows cleaned again. Nothing wrong with that surely as we all tend to forget they are the customer after all?  For how long though that is down to you
 

[kevinquinn]

"Sorry we missed you again, cheque enclosed. Thank you for keeping our windows clean. Hope to see you in the new year - about March would be fine thanks"

Just add 60℅ as it's a first clean and you will use another 25ltrs 


Yeah right   

[8weekly]

"Sorry we missed you again, cheque enclosed. Thank you for keeping our windows clean. Hope to see you in the new year - about March would be fine thanks"


Yeah right   

Dump unless you need the work. I'm putting up with more than I would normally at the moment because I'm trying to build up more work, but I tend to dump those ones.

[SeanK]

Better still, add on what you would have earned for the months missed on next years price and if it works you will have fewer cleans for the same money.
Smurfs right, its the customers money and their business in how they choose to spend it, its your service and your decision
on how you choose to offer it, but it should never be taken personally.

[Spruce]

Better still, add on what you would have earned for the months missed on next years price and if it works you will have fewer cleans for the same money.
Smurfs right, its the customers money and their business in how they choose to spend it, its your service and your decision
on how you choose to offer it, but it should never be taken personally.

Exactly Sean and Smurf.

When its a win win situation on both sides then its a happy business relationship - when the balance tips either way and becomes a win loose situation then the relationship will suffer.

But it must never be taken personally.

.

[nathankaye]

End of day its quite simple. We offer a service. People either employ us to do that service or not. So intimately you/i are the boss of our own business and how we run it but, they become our employer, employing our service. It never becomes more than that.

[G Griffin]

End of day its quite simple. We offer a service. People either employ us to do that service or not. So intimately you/i are the boss of our own business

Intimately?
Another Freudian slip, Nathan?

[nathankaye]

End of day its quite simple. We offer a service. People either employ us to do that service or not. So intimately you/i are the boss of our own business

Intimately?
Another Freudian slip, Nathan?

Oh dear, one day i might put something totally revealing or embarrassing.

[duncan h]

Had a couple want to cancel for winter. Told them I don't do that and good bye. A few more of her friends in the estate cancelled. No idea what she said to them, didn't care at the time
All the estate were Asians. Good bye.
Mod note: No they really weren't,were they? 

When you agree a price its for 4 or 8 weeks all year. Now if they state that they go away a lot, or don't want it doing in winter. FINE add 50 % on to price

[G Griffin]

Had a couple want to cancel for winter. Told them I don't do that and good bye. A few more of her friends in the estate cancelled. No idea what she said to them, didn't care at the time
All the estate were Asians. Good bye.
When you agree a price its for 4 or 8 weeks all year. Now if they state that they go away a lot, or don't want it doing in winter. FINE add 50 % on to price

All the estate were/are Asians? All of them?
And how come you didn't add 50% to their price?

[johnny bravo]

ive only had 1 cancel till march,    if i let her go someone else will get her custom,    its only £6 per month.   but every £6 adds up.  if i dont like them then i wont do them again.    saves me getting rid of them.

i had a chap canell this weekend when collecting.     I didnt know we had a windy he says.   That is why your windows & frames are clean i says.      ill do them from now on he says,   No problem  i say.     F You  i though really.     If his mrs asks me again because chaps dont like doing windows ill just tell her to set up a DD.     sO I WOULNT have to look at him again.
They will be the odd one out as i lean all neighbours in that area

[johnny bravo]

duncs  if they ask you again  just put pries up.   

[Windy Miller]

I had one customer who insisted on getting them cleaned between April and September every 4 weeks which I didn't mind as it paid well and was an easy house to clean.

Around July this year her hubby had to pay for the first time, he informed me they were getting new windows installed so they'd ring when sorted. I pass the house regularly on day to day business and it's still the same knackered old windows that were in it. Obviously the pain of having to pay for the wife to have her windows cleaned was too much for him.

[AuRavelling79]

Had a couple want to cancel for winter. Told them I don't do that and good bye. A few more of her friends in the estate cancelled. No idea what she said to them, didn't care at the time
All the estate were Asians. Good bye.
When you agree a price its for 4 or 8 weeks all year. Now if they state that they go away a lot, or don't want it doing in winter. FINE add 50 % on to price

All the estate were/are Asians? All of them?
And how come you didn't add 50% to their price?

Because he didn't think before he posted. 

[dazmond]

if it wasnt for women wanting clean windows i think most of us would be out of business by now.most male home owners are nt bothered at all.

 on topic i dont have any customers who cancel for the autumn/winter months.i have one who goes 8 weekly instead of 4 weekly.(£20 job)thats it.

[dazmond]

I had one customer who insisted on getting them cleaned between April and September every 4 weeks which I didn't mind as it paid well and was an easy house to clean.

Around July this year her hubby had to pay for the first time, he informed me they were getting new windows installed so they'd ring when sorted. I pass the house regularly on day to day business and it's still the same knackered old windows that were in it. Obviously the pain of having to pay for the wife to have her windows cleaned was too much for him.

its an excuse to get rid of you.ive had it about 5 or 6 times in 23 years of window cleaning!(some still have the same windows after 10 years!)