[Tosh]

I think you should not give any time laps to rectify the problem. Any company should have control of their quality as to not send out a badly finished product in the first place. So good on you for drawing our attention to a weak product from Grippa tank.

Like you’ve never made a mistake?

[Richard iSparkle]

Can't please everyone and mistakes are always going to happen.
I think the overwhelming opinion on this forum, and most other forums in fact, is that grippa are a fantastic company to deal with.
I actually feel sorry for grippa with regards to this issue, they clearly go out of their way to resolve issues and please their customers.
No need for a public name and shame from the op.

agree!

[CleanClear]

Nothing wrong with instant Feedback, keeps everyone on their toes . Nearly all sales sites have facilities now for instant feedback/reviews. We're all grown up, we can make our own minds up based on what we seen and heard. If anyone doesn't want critiscism i'd suggest try a different line of work, like not selling or providing a service.

[boldy1304]

i just want to say the chap i work with has just had a 10k van install done by grippa. They have done a awesome job a couple little things that are going to be rectified but on the first day of using said install we had a few teething probs my bud E mailed oliver direct from his i phone and within 1 min of the e mail oliver was on the phone and the problem was sorted.   

[CleanClear]

i just want to say the chap i work with has just had a 10k van install done by grippa. They have done a awesome job a couple little things that are going to be rectified but on the first day of using said install we had a few teething probs my bud E mailed oliver direct from his i phone and within 1 min of the e mail oliver was on the phone and the problem was sorted.

Can't get better than that, over the phone access sorting out a problem.

[Smurf]

RTFM springs to mind 

[Clever Forum Name]

i just want to say the chap i work with has just had a 10k van install done by grippa. They have done a awesome job a couple little things that are going to be rectified but on the first day of using said install we had a few teething probs my bud E mailed oliver direct from his i phone and within 1 min of the e mail oliver was on the phone and the problem was sorted.

One minute!!!! I had to wait two minutes for my email!!!!

[davids3511]

I think you should not give any time laps to rectify the problem. Any company should have control of their quality as to not send out a badly finished product in the first place. So good on you for drawing our attention to a weak product from Grippa tank.

As a business owner I wouldn't like to be dealt with like this, given the chance I will do my best to rectify problems and I think others should be given benefit of doubt initially.

[CleanClear]

i just want to say the chap i work with has just had a 10k van install done by grippa. They have done a awesome job a couple little things that are going to be rectified but on the first day of using said install we had a few teething probs my bud E mailed oliver direct from his i phone and within 1 min of the e mail oliver was on the phone and the problem was sorted.

One minute!!!! I had to wait two minutes for my email!!!!

That explains the time lapse for that crap piece of pipe he got then, they got the mail but the conversation went thus........."who sent that piece of crap out ? I need an answer now, its been posted on CIU" ?   ... "did no one bother to check ?"

"Well, thats just fantastic isn't it, how am i now to respond to that ?"... "Infact i'll tell you what, you get on the computer , you tell them, you put your name on , you tell them its a picker fault, you tell them the tube sander had a day off. I give up here sometimes i really do, we're supposed to be running a business"

In some parts of the country being called "a tube" is a derogatory remark !!!   

The emailer is working good, the sander is crap