[Shaun Gill]

Went ahead and ordered the Grippatank WFP Storage (pic above) last week. After my order first  went to someone else delaying my delivery I have finally received it this morning and this is what it looks like:


Have to say it looks poop compared to their website advertising of the same product. Roughly cut tube on both ends. Obviously it's an expensive piece of kit for what it is and was bought both for functionality and to look nice in my new van which clearly it won't!

What do you guys think?

[Shaun Gill]

[Oliver @ GrippaTank]

Good Morning,

Thank you for taking the time to input your feedback.

It would be appreciated if you could contact us directly and we can then help you resolve your concerns.

[Shaun Gill]

Emailed you as soon as I opened my parcel... no response.

[Shaun Gill]

This is what it's supposed to look like.

[Oliver @ GrippaTank]

Emailed you as soon as I opened my parcel... no response.

Thank you for your reply.

We see you emailed one of our staff at 9.58am this morning - which is 14 minutes ago. We are always happy to help our customers, and make sure their happy - so will be in touch, and obviously would appreciate you allowing us enough time to resolve any concerns you have.

[Shaun Gill]

That's fine. As you will know us window cleaners like to share our experiences of suppliers, both good and bad, so that we can all make informed decisions when choosing to part with our hard-earned cash.

Also, if a company can reply to a thread on a forum within 10 minutes of it being created but can't reply to a direct email from a disgruntled customer within the same timescale then priorities clearly need changing.

I look forward to hearing from you.

[Smurf]

Shaun is this what you purchased? https://www.grippatank.co.uk/internal-roof-mounted-gripparack-for-poles

[Oliver @ GrippaTank]

That's fine. As you will know us window cleaners like to share our experiences of suppliers, both good and bad, so that we can all make informed decisions when choosing to part with our hard-earned cash.

Also, if a company can reply to a thread on a forum within 10 minutes of it being created but can't reply to a direct email from a disgruntled customer within the same timescale then priorities clearly need changing.

I look forward to hearing from you.

Hi Shaun,

Thanks for your thoughts. We are very grateful for customers sharing their experience, as this is how our business has grown so much in the last 6 years due to word of mouth, and customers telling others about our brand and products.

Our company has various staff members, all of which are assigned separate tasks. I disagreeignment is to monitor the forums as part of my website work, but i do not see any other staff emails - so hence why i have replied quicker than the email you sent.

I understand Oliver is calling you shortly to help resolve your issues for you and get a resolution promptly delt with.

[Smurf]

I'm crap at diy but still could have made a better job than that… No wonder you posted that pic 
Grippa do you knock theses up yourselves? If so try a bit of sand paper next time  lol

[NWH]

I made exactly the same setup for a few quid with 2 downpipes and gutter wall brackets in the roof screwed to secure timber that's all it is with the ends cut allowing room for clamps,I've done the same about £20.

[SeanK]

I made exactly the same setup for a few quid with 2 downpipes and gutter wall brackets in the roof screwed to secure timber that's all it is with the ends cut allowing room for clamps,I've done the same about £20.

Totally agree, couldn't believe the price of these in Smurfs link. (shock )

[Pete Thompson]

It would be appreciated if you could contact us directly

Now that's funny!

"Please don't complain about us in public"

If you choose to get business of this forum you also have to take criticism on this forum.

[Arnold Palmer]

It would be appreciated if you could contact us directly

Now that's funny!

"Please don't complain about us in public"

If you choose to get business of this forum you also have to take criticism on this forum.

Waiting 14 minutes before going to a public forum is a bit over the top in my opinion. Personally I'd have phoned.

[SeanK]

It would be appreciated if you could contact us directly

Now that's funny!

"Please don't complain about us in public"

If you choose to get business of this forum you also have to take criticism on this forum.

To be honest I do understand what they are saying, you should at least give them a chance to rectify the problem/
concern before openly criticising their business, would you expect any less from your customers ?

[Arnold Palmer]

It would be appreciated if you could contact us directly

Now that's funny!

"Please don't complain about us in public"

If you choose to get business of this forum you also have to take criticism on this forum.

To be honest I do understand what they are saying, you should at least give them a chance to rectify the problem/
concern before openly criticising their business, would you expect any less from your customers ?

Yeah, an email about streaks then 14 minutes later photos all over facebook, hardly seems fair does it?

(awww snap! I just agreed with SeanK, what's wrong with me?)

[dazmond]

black soil pipes from b and q do the same job mate for a fraction of the price.really good pole holders.

[Susan Dean (1stclean)]

if you think there bad you should see the poope we got off the facebook pages falvour of the month put them straight in the bin

[robbo333]

I used 2 black downpipes with brackets. Lovely job for no money and I even chamfered off the ends to get a real nice finish that matches the shape of the roof.

[NWH]

How much they charging again