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Smurf

  • Posts: 8538
Cancellation
« on: October 11, 2016, 05:54:35 pm »
Gave a quote for a job which the lady agreed so booked the work in for her.  Get a text to say hubby has just got home and said it was too much so wished to cancel and she will be letting him deal with it.  I never barter on price but gave them the option to procced if so wished after hubby getting other quotes.

I get the feeling she was none to pleased with him... Bless her.  ;D ;D

BDCS

  • Posts: 4777
Re: Cancellation
« Reply #1 on: October 11, 2016, 06:42:23 pm »
You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote

nathankaye

  • Posts: 5366
Re: Cancellation
« Reply #2 on: October 11, 2016, 06:44:36 pm »
Gave a quote for a job which the lady agreed so booked the work in for her.  Get a text to say hubby has just got home and said it was too much so wished to cancel and she will be letting him deal with it.  I never barter on price but gave them the option to procced if so wished after hubby getting other quotes.

I get the feeling she was none to pleased with him... Bless her.  ;D ;D

Its always us fellers  ::)roll   ::)roll
When my mrs got a bin cleaner i scoffed at his prices, lol only a couple of quid. I said why bother, ill do it myself.............do you wanna guess how many times i did??
After several mnths of non cleaning of bins, my mrs got the cleaner in.
I sometimes push it (in cheeky way), saying now you know hes not going to do it! I say it all the time................. sometimes the lassi realises the truthfulness of that and simply tell me to crack on. But sadly, its only sometimes that works
facebook.com/1NKServices
1NKServices.co.uk

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #3 on: October 11, 2016, 06:59:55 pm »
You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote

Yes I know. I just found it rather funny that the lady sounded really peed off with her hubby.
I wish I was a fly on the wall to hear what she said to him but I have a good guess what was said.  ;D ;D

chris scott

  • Posts: 3414
Re: Cancellation
« Reply #4 on: October 11, 2016, 07:45:16 pm »
You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote
Not if you are invited to quote. I might be wrong....
www.cleaning-service.uk.com
www.render-cleaning.co
https://www.cleaning-service.uk.com/bromoco-systems/
Exterior cleaning specialists covering Merseyside,Lancashire and Cheshire. TEL 08000 933267

Kev Martin

  • Posts: 6954
Re: Cancellation
« Reply #5 on: October 11, 2016, 10:14:32 pm »
I take 50% deposit off them!  Trust me when I say they never cancel ;D
"Natural Stone Restoration Specialists" Tel: 0121 773 9129
www.tilinglogistics.co.uk | www.marblelife.co.uk  http://stores.ebay.co.uk/Tiling-Logistics

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #6 on: October 11, 2016, 10:55:22 pm »
You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote
Not if you are invited to quote. I might be wrong....

Anything over 35 42 you must still provide a cooling of period

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #7 on: October 11, 2016, 10:58:54 pm »
I take 50% deposit off them!  Trust me when I say they never cancel ;D

So you get a job for say 20 k then you ask for 10k up front deposit then do you? I like your thinking  ;D ;D

ascjim

Re: Cancellation
« Reply #8 on: October 12, 2016, 09:29:36 am »
You have to by law allow them to cancel within the 7 day cooling down period. It should be written in the terms and conditions on the quote

Anything over £42.00, they have the right to cancel within 14 days. Anything under, I don't think there is a rule.

Kev Martin

  • Posts: 6954
Re: Cancellation
« Reply #9 on: October 14, 2016, 07:39:37 am »
I take 50% deposit off them!  Trust me when I say they never cancel ;D

So you get a job for say 20 k then you ask for 10k up front deposit then do you? I like your thinking  ;D ;D

Not quite any domestic job up to £10k is 50% deposit.  Over 10k is treated as commercial so then we apply a minimum of 33% deposit then staged payments as agreed.  They all sign a contract as well as a copy of the Terms and Conditions.  I never get a cancellation as they have usually had more than enough time to think things through
"Natural Stone Restoration Specialists" Tel: 0121 773 9129
www.tilinglogistics.co.uk | www.marblelife.co.uk  http://stores.ebay.co.uk/Tiling-Logistics

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #10 on: October 14, 2016, 10:56:52 am »
Kev I would have thought it must be difficult at times convincing people to part with such large sums of money upfront. Can I ask what are your reasons for wanting a large deposit upfront in the first place as I’m sure some customers will ask you too?

Kev Martin

  • Posts: 6954
Re: Cancellation
« Reply #11 on: October 14, 2016, 01:47:20 pm »
Once customers have decided to use you there is never a problem with the deposit.  It shows commitment.  We charge upfront for all Materials, Travel, Fuel , Accommodation and Expenses.  Invariably a Professional Stone Cleaning / Restoration Job involves around 40% of the total cost in the aforesaid! 

That said I don't see and have never had a problem even if you book in a £500 Pressure washing job why should they mind committing a deposit to you?  After all by the time it comes to ask for the deposit I have already sold us as a company, made friends with them, raised a contract, got them to sign it, booked the time off in the diary for the work and ordered what I need for the job.  This proves I am committed, the deposit proves they are in my mind!!!
"Natural Stone Restoration Specialists" Tel: 0121 773 9129
www.tilinglogistics.co.uk | www.marblelife.co.uk  http://stores.ebay.co.uk/Tiling-Logistics

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #12 on: October 17, 2016, 05:16:18 pm »
I've just had another cancellation... What the heck is wrong with folk.  ::)roll


nathankaye

  • Posts: 5366
Re: Cancellation
« Reply #13 on: October 17, 2016, 05:32:02 pm »
You need to put the bandage back on hand, make em feel sorry for you  ;D
facebook.com/1NKServices
1NKServices.co.uk

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #14 on: October 17, 2016, 06:09:16 pm »
You need to put the bandage back on hand, make em feel sorry for you  ;D

 ;D ;D

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #15 on: October 17, 2016, 06:18:09 pm »
In this case from the impression I got now the father has got involved and is wanting to have a go himself to try and save them a few bob.  Was a pig of a job to do anyway so good luck to him. Makes me laugh really as the 4 bed extended detached house the couple have just moved into worth over 500K and some of the roofline can't be reached by ladders safely.

Kev Martin

  • Posts: 6954
Re: Cancellation
« Reply #16 on: October 17, 2016, 07:22:17 pm »
I've just had another cancellation... What the heck is wrong with folk.  ::)roll

Did you take a deposit :'(
"Natural Stone Restoration Specialists" Tel: 0121 773 9129
www.tilinglogistics.co.uk | www.marblelife.co.uk  http://stores.ebay.co.uk/Tiling-Logistics

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #17 on: October 17, 2016, 08:59:26 pm »
I've just had another cancellation... What the heck is wrong with folk.  ::)roll

Did you take a deposit :'(

Now yer just rubbing it in Kev...No  ;D ;D

Kev Martin

  • Posts: 6954
Re: Cancellation
« Reply #18 on: October 17, 2016, 09:18:44 pm »
I am running another course next week where we advocate you take a deposit, the dangers of using Hypo, and a New Lidl has just opened round the corner, I think it might be a benefit to you
"Natural Stone Restoration Specialists" Tel: 0121 773 9129
www.tilinglogistics.co.uk | www.marblelife.co.uk  http://stores.ebay.co.uk/Tiling-Logistics

Smurf

  • Posts: 8538
Re: Cancellation
« Reply #19 on: October 17, 2016, 09:27:08 pm »
Where do I sign up  ;D ;D