[Lee Pryor]

As I mentioned in a previous thread we started using go cardless this year and it is working very well for us. From next year I plan to only offer this payment option to new customers, then the following year all existing customers that dont use it will have to swap over.

To those that already only offer this to new customers, do you find people not wanting to use you as a result of this? If so what % of people end up going somewhere else for their window cleaning?

[Richard iSparkle]

As I mentioned in a previous thread we started using go cardless this year and it is working very well for us. From next year I plan to only offer this payment option to new customers, then the following year all existing customers that dont use it will have to swap over.

To those that already only offer this to new customers, do you find people not wanting to use you as a result of this? If so what % of people end up going somewhere else for their window cleaning?

we only offer DDs (not go careless but another provider) and it works brilliantly.

we went through a stage where we would accept cheque payment if they insisted they didn't want to pay by DD. then we had about 60% signup to DD and the rest not.

when we changed to DD only we get about 80% signup. its much easier to sell something when you are confident in your decision not to accept anything else.

we make them signup for DD before we will do their 1st clean

i definitely won't be going back to offering any other options.

the hardest bit is changing your current customers over to DDs.

we have i think 20 customers left paying chq or SO and so last week i closed the old bank account and have told those customers their SO s no longer work so they need to cancel them and signup to DD..

I'm going to doorstep any stragglers in 2 weeks and then cancel anybody who is adamant they won't pay.

the way i see it, buy DD we cut out loads of mistakes in payment, queries are really easy to sort fast, refunds are easy to process, and the customer gets loads of security benefits. its win win all round

[Stoots]

Of course you will lose a chunk but it's like owt else if you really want to do it then you  have to just do it and push on.

Guaranteed you will lose work.

% wise whoever works the round will have the best idea of what people are like and how they want to pay

[Arnold Palmer]

Bold move. Too bold for me.

I'm out.

[Richard iSparkle]

Of course you will lose a chunk but it's like owt else if you really want to do it then you  have to just do it and push on.

Guaranteed you will lose work.

% wise whoever works the round will have the best idea of what people are like and how they want to pay

we haven't lost a chunk. just a few I;d say. when you're confident and you're happy to walk away, you end up getting the sale in most cases.

some will say they won't do it, but then call back later and have changed their mind.

the number of times Ive had customers say 'read my lips I won't do it..' and then weeks later have gone and done it.

even had an older lady open up her first ever bank account last week so that she could have us clean her windows. that supprised me!

[sunshine windows]

I think the older generation is going to be your biggest challenge, as some won't have an email address.

[Arnold Palmer]

I think the older generation is going to be your biggest challenge, as some won't have an email address.

Wothesaid.

[Richard iSparkle]

I think the older generation is going to be your biggest challenge, as some won't have an email address.

Wothesaid.

do you need email addresses to use Go Cardless then?

[Lee Pryor]

I think the older generation is going to be your biggest challenge, as some won't have an email address.

Wothesaid.

Yes you do need an email address

do you need email addresses to use Go Cardless then?

[Arnold Palmer]

Yes. You are not allowed to sign people up they need to do it themselves. GoCardless's only drawback.

[Richard iSparkle]

Yes. You are not allowed to sign people up they need to do it themselves. GoCardless's only drawback.

thats not the only drawback..

[Arnold Palmer]

Yes. You are not allowed to sign people up they need to do it themselves. GoCardless's only drawback.

thats not the only drawback..

Oh?

[WGB]

If you use Cleanner Planner and have Gocardles link on web site you can do it for them, just get their bank details an email address. Might be frowned upon though

[Arnold Palmer]

If you use Cleanner Planner and have Gocardles link on web site you can do it for them, just get their bank details an email address. Might be frowned upon though

As soon as GoCardless catch on they will disable your account.

[ascjim]

I like this idea, but only for our domestic windows cleaning rounds.

I might start doing this next year and have two tickets. One for domestic window cleaning customers and one for the rest (one off work)

[Richard iSparkle]

Yes. You are not allowed to sign people up they need to do it themselves. GoCardless's only drawback.

thats not the only drawback..

Oh?

go cardless looks great, but there were some things  i didnt like, when i looked into it

that the custoemr has to respond to an email to set-up

that you cant set them up over the telephone

that the customers get reminders when their payments go through

that you had to request payments off them rather than them go thru automatically

some of that might have changed now though.  what i did like about go cardless was that the price is amazing, and rob has intergrated it with cleaner planner

[8weekly]

It's 1% isn't it? That's quite a lot over a year. I don't know what the OP is turning over, but if it's £1/2m (probably more) that's £5,000.

[Arnold Palmer]

It's 1% isn't it? That's quite a lot over a year. I don't know what the OP is turning over, but if it's £1/2m (probably more) that's £5,000.

Compared to all other methods with the exception of bacs, 1% is very little.

[DaveG]

Am I the only one that likes good old cash?

[8weekly]

It's 1% isn't it? That's quite a lot over a year. I don't know what the OP is turning over, but if it's £1/2m (probably more) that's £5,000.

Compared to all other methods with the exception of bacs, 1% is very little.

Depends who you bank with.