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I lost one today, a bungalow, he said he's going to do his own windows from now on, for feed back I asked if there was a problem with the last clean, "I've bought a pole and brush from the supermarket that allows the water from the garden hose to run through it so I will be cleaning them the same way as you cleaned them" to which I replied " yes, apart from the fact that you are going to use tap water to clean your windows, good luck with that"!
I've had the washing them with the pressure washer excuse before, obviously there was no appreciation of having the job done by a professional.Recently a customer got stroppy in a text and told me not to come back because "I had made such a mess of their back yard".The reason being their back garden was basically the dog toilet, I hated every visit to the house because it was a complete minefield of the stuff. Kids toys in the middle of the poop of course (do these dog owners care more for their pets than their kids health?). The clean before last I ended up with dog mess over my gloves, trousers legs and hoses.Anyway on my last visit I decided to take ten minutes to lift all the offending material with a coal shovel and leave it in a neat little pile therefore enabling me to do my job with out weaving a path through it.And this was the cause of the stroppy text to cancel, how dare I tidy up after their mutt. I pity the kids who have these backyards for play areas.Glad to get rid of it!
Quote from: Windy Miller on September 19, 2016, 08:33:48 pmI've had the washing them with the pressure washer excuse before, obviously there was no appreciation of having the job done by a professional.Recently a customer got stroppy in a text and told me not to come back because "I had made such a mess of their back yard".The reason being their back garden was basically the dog toilet, I hated every visit to the house because it was a complete minefield of the stuff. Kids toys in the middle of the poop of course (do these dog owners care more for their pets than their kids health?). The clean before last I ended up with dog mess over my gloves, trousers legs and hoses.Anyway on my last visit I decided to take ten minutes to lift all the offending material with a coal shovel and leave it in a neat little pile therefore enabling me to do my job with out weaving a path through it.And this was the cause of the stroppy text to cancel, how dare I tidy up after their mutt. I pity the kids who have these backyards for play areas.Glad to get rid of it!Personally i wouldn't of cleaned their pets mess up, i would ask them if they could make sure the garden or yardis clear of mess before i arrive on the booked day, if they get stroppy with that request, they can look for someone else, anyway they did you a favour by cancelling, you don't need these Crap jobs, pardon the pun Lal
i try to be as honest as possible to customers.sometimes we'll make mistakes and do something that's not ideal, but sometimes, like in these instances its a misunderstanding between what the customer thinks has happened and what we think has happened. there's usually a logical sensible reason for the misunderstanding.i find it a hard habit to keep, but i try to be as transparent and honest wth customers as i can. most people are very reasonable when you get down to it.you'll always get someone who is too much trouble to deal with every now and again, but plain honesty usually does the trick
Quote from: richard speech on September 20, 2016, 08:20:01 ami try to be as honest as possible to customers.sometimes we'll make mistakes and do something that's not ideal, but sometimes, like in these instances its a misunderstanding between what the customer thinks has happened and what we think has happened. there's usually a logical sensible reason for the misunderstanding.i find it a hard habit to keep, but i try to be as transparent and honest wth customers as i can. most people are very reasonable when you get down to it.you'll always get someone who is too much trouble to deal with every now and again, but plain honesty usually does the tricki agree most customers are absolutely fine if your honest.also a little bit of humour goes a long way too.remember though some people are not well(mentally,physically or spiritually)
some people are not well(mentally,physically or spiritually)
remember though some people are not well(mentally,physically or spiritually)
Quote from: dazmond on September 20, 2016, 08:30:17 amQuote from: richard speech on September 20, 2016, 08:20:01 ami try to be as honest as possible to customers.sometimes we'll make mistakes and do something that's not ideal, but sometimes, like in these instances its a misunderstanding between what the customer thinks has happened and what we think has happened. there's usually a logical sensible reason for the misunderstanding.i find it a hard habit to keep, but i try to be as transparent and honest wth customers as i can. most people are very reasonable when you get down to it.you'll always get someone who is too much trouble to deal with every now and again, but plain honesty usually does the tricki agree most customers are absolutely fine if your honest.also a little bit of humour goes a long way too.remember though some people are not well(mentally,physically or spiritually)true!
Quote from: dazmond on September 20, 2016, 08:30:17 amremember though some people are not well(mentally,physically or spiritually)That's no way to speak about our No1 moderator.
Quote from: Soupy on September 20, 2016, 09:53:57 amQuote from: dazmond on September 20, 2016, 08:30:17 amremember though some people are not well(mentally,physically or spiritually)That's no way to speak about our No1 moderator.I thought about Tosh when I read that too ...
Quote from: Granville Gold on September 20, 2016, 04:00:48 pmQuote from: Soupy on September 20, 2016, 09:53:57 amQuote from: dazmond on September 20, 2016, 08:30:17 amremember though some people are not well(mentally,physically or spiritually)That's no way to speak about our No1 moderator.I thought about Tosh when I read that too ... I meant you. If Tosh is No1 does that make you a No2?