Neil,
This is Matt from Cleansmart.
You called and spoke to my Office Manager. You said you’d recently bought a machine from one of our distributors, and that it was tripping out the electrics.
From what you said, it sounded like you'd need an in-warranty repair, so Julie advised you that you'd first need to contact the company you purchased the machine from, as the distributor would need to instigate any repairs or warranty claims. We then work with the distributor to solve any issues.
It's best if you first contact the company you bought the machine from - the distributor knows you, already has all your details, knows what machine you have, when it was purchased, whether it's under warranty etc.
Unfortunately you took exception to this. I was sat next to Julie at the time, I could see Julie getting quite flustered by the way she was being spoken to (which is not like Julie), so I took over the phone call.
All I did was reiterate what Julie had already told you. At no point did I swear as you've implied in your post. I wasn't the one who lost his temper, despite your threats to badmouth us on the forums. You put the phone down on me after I'd repeated numerous times that you just needed to report the issue to the distributor and we'd get it sorted for you. I don't know why this was such a problem, you don't seem to have any issues with the distributor?
I might add that if you hadn't been quite so aggressive and rude to me and my staff, you might find have found a better response.
I understand from the distributor that the problem was due to plugging both plugs into a single cord extension, and so no problem with the machine and now sorted. I don't recall you asking anything about power outputs or wanting to book someone onto a training course?
Regards,
Matt
Cleansmart
