[alireza]

Hi

I steam clean a water stain on a silk carpet I didn't want to do it in  the first place but the customer said its ok now the stain is gone but customer called me after two days saying the fibre has become so hard anything I can do to make it soft again

Thank You

Alireza

[Dave_Lee]

Silk should only be cleaned using solvent not water and defo no steam. Water distorts the fibre. You could try brushing with a semi stiff brush, but chances are that the pile will never recover to what it was.
Dave

[Glynn]

Silk is extremely sensitive to heat despite it being a very strong fibre,so at most only warm water should be used. Followed by combing/resetting the pile straight away afterwards. Preferably solvent clean as Dave says.

[Jor dan]

I might start printing off waiver forms for the customer to sign before I carry out anything that I advise against, that they insist I do, then if it gets damaged and they get pee'd off, you have the permission in writing.

[Hilton]

Why would anybody do something that 'they' advised against,  doesn't make sense,

[Jor dan]

Why would anybody do something that 'they' advised against,  doesn't make sense,

True...

There are some harsher chemicals which can be used as a last resort though, like sod Mets and peroxide's or high pH on wool carpets etc. If you advise that this could cure a problem, or cause additional damage, it's up to the customer either way if they wish to take the risk.  Some people would rather take the chance in curing something, rather than replacing it straight away...

I'm a newbie take what I say with a pinch of salt lol, just think it would be a handy thing to have on the van.

[Jonathan Evans]

I once restored a silk rug which had got wet and dried crispy. I was advised to use the edge of a tea spoon gently rubbing the areas affected. It worked.

[alireza]

Thank you all I appreciate your help
Alireza