[ajcleaner]

Brand new sofa, not cleaned only applied Fluoracarbon based stain protector after patch testing . After drying all the purple coloured stopes on the base cushions have changed colour to pink. The frame and backrest cushions have remained true colour. Anyone come across this before and if so is there anything I can do to remedy it or is it an insurance claim?

[CleanerCarpets]

which brand of protector was it - may help

and do you know the fabric type - was there anything on the care label?

may have been a true dry clean only fabric and a solvent protector may have been the option to take

not seen a suite like that before - what brand is it?

[ajcleaner]

Hi,it's not all the fabric that has been affected just the seat cushions,no care labels were on the suite,fabric was tested before application.protector is sta pro by bio productions,used it for years and never had any problems make is duressta

[DB]

Could you tell me what is the pH value of the protector you used?

[Raymondo]

I had one go like that many years ago it ended up as an insurance claim at the time there was no forums was not a member of the NCCA no one to ask for help things have changed since then.

I still think it was correctable but the ins company paid out on it.

Get hold of the cossh sheet for the product you used to get the PH value.

Was it this product cant seem to download the coshh sheet.

http://bio-productions.com/products/fabric-protector/

[ajcleaner]

No don't have the ph value at the moment am currently looking for coshh sheet in the office at the moment

[ajcleaner]

Yes that's the one

[CleanerCarpets]

Duresta use a lot of fine fabrics - a lot of viscose in their ranges

One that i always check and double check along with Laura Ashleys

You would think it would be ph to affect the colour but strange only the seat cushions affected  - just looked on their site but on the MSDS page it doesnt let you view it for that product

[Adrian Walton]

maybe an indicater dye problem.

[ajcleaner]

Anyone come across this problem and linked it to a flame retardant treatment on the inner lining?

[David Deer]

The ph of their solvent protector is 5.5. No msds on their website for the water based one. 

[DB]

It is strange the discolouration is only on the seat cushion (could it be that more protector was used here?) and only the one stripe.

I would suspect that the affected stripe is Viscose

If it were anything to do with a Fire retardant interlining I would have expected the discolouration not to be restricted to one stripe of colour

[Raymondo]

The problem is for some reason the protector has changed the colour why we don't know.

If it goes to the insurance company they will just pay out no investigation why it changed colour. That's what happened to us.

Then it happens again to the next carpet cleaner who applies a protector to the same fabric the cycle just continues.

The affected cushion need sending to someone in the industry who is able to correct the problem and find out what caused it.

[ajcleaner]

Hopefully speak duressta  today and see if they can shed any light,have spoken to the chemist at bio productions and they suggested trying bicarbonate test to see if that will do anything otherwise it looks like an insurance claim

[Steve Chapman]

Surely it should be the protector company taking the responsibility if you have used it according to the guidelines.....

Its fabric protector and you've used it on fabric, so if its caused damage its not fit for purpose in my opinion.

[John Kelly]

I would disagree. The fabric is at fault not the protector. It is standard industry practice, both ours and the upholstery manufacturing, for fabrics to be protected. Fabric protection is a multi million pound business mainly carried out by the furnture retailers.
If a fabric reacts like this and only in one specific area then that fabric is faulty. If it was me I would fight it and put it back to the manufacturers.

As the Protector is on the acid side Sodium Bicarbonate may reverse it. Mix some up spray it on and leave.

[Steve Chapman]

You're probably right John,   but getting either company to take responsibilty will take a miracle.......

I would be loathed to claim on my insurance if this happened to me ......  I had sofa last year turned bright pink , Laura Ashley one,  and after a bit of a search found there were loads of complaints similar, although I dont think Laura Ashley took any responsibilty for any of them......

Fortunately reversed after using Bicarbonate of soda on it, took five attempts though.........

Surely these companies should disclose whether certain materials  can be cleaned or protected and tell the customer when they buy it........ would save a lot of hassle........

[DB]

Steve

The last sentence in your post made me laugh......

Laura Ashley are well aware of the pH sensitive dye issue.... I, for one, have informed them and suggested that before purchasing fabrics they should be tested as to cleanability

Their answer....'that would be too expensive'...  the mind boggles

[John Kelly]

Derek I think its an absolute disgrace. These are expensive products and they are being made with sub standard crap materials. Same goes for floor coverings which are totally unfit for purpose. Have a customer who Host cleans a £10,000 Seagrass carpet in a yacht club bar area. It was knackered after 6 months. Surely they are contravening consumer law where a product has to be fit for purpose.

[DB]

John

I am in full agreement with you...it is a disgrace

Retailers play the numbers game...sell one hundred items ...one or two complaints and they can write them off...especially when the amount they pay for the items from the manufacturers is taken into consideration

But as they say that's another story

Have a good week