[tonycarr]

just googled.....removing scratches from perspex windows

there`s a lot of info, mainly involving polishing out the scratches, looks quite easy

found these two particularly interesting

http://www.caravanclub.co.uk/community/discussions/technical-and-advice/motorhomes/scratches-on-acrylic-windows/rt/265049/

https://www.youtube.com/watch?v=PNoOPXi_4o4

They did point out their concern that they had some scratches in the past when they were fitted. I really didn't expect any scratches with a Gardiner extreme brush. But the scratches are horizontal at the top of the window pane and vertical across the pane. Exactly as you would the method for cleaning. That is the only reason I believe that it could have been me.

Earlier I contacted my insurance company and they are sending me a claim form. I also contacted the door manufacturer to ask how they would recommend cleaning these and dealing with scratches but waiting to hear back.

the above quote could be your way out??  if your comfortable having a go at polishing the scratches out yourself, you could mention that you`ll remove the marks that you may or may not have made, plus also the pre-existing ones aswell??  Again only if your comfortable doing it

got to be worth a day rate?

tony
 

[Smurf]

just googled.....removing scratches from perspex windows

there`s a lot of info, mainly involving polishing out the scratches, looks quite easy

found these two particularly interesting

http://www.caravanclub.co.uk/community/discussions/technical-and-advice/motorhomes/scratches-on-acrylic-windows/rt/265049/

https://www.youtube.com/watch?v=PNoOPXi_4o4

They did point out their concern that they had some scratches in the past when they were fitted. I really didn't expect any scratches with a Gardiner extreme brush. But the scratches are horizontal at the top of the window pane and vertical across the pane. Exactly as you would the method for cleaning. That is the only reason I believe that it could have been me.

Earlier I contacted my insurance company and they are sending me a claim form. I also contacted the door manufacturer to ask how they would recommend cleaning these and dealing with scratches but waiting to hear back.

the above quote could be your way out??  if your comfortable having a go at polishing the scratches out yourself, you could mention that you`ll remove the marks that you may or may not have made, plus also the pre-existing ones aswell??  Again only if your comfortable doing it

got to be worth a day rate?

tony

They are trying to blame him for the scratches so are unlike to pay extra to try to get them removed now are they

[tonycarr]

exactly they are TRYING to blame him, dont mean he did it

i doubt that they could prove than he  scratched the perspex, plus why did it take  two weeks from being cleaned for them to contact him. (why not sooner) then there`s the point that the door rolls over, that can cause issues. its not a forgone conclusion that he did it. and just because he feels its possible that he marked it, dose`nt mean he did.

fair enough if he isnt bothered, if he`s happy to take the blame and claim through his insurance regardless weather he done it or not, then fine

but it may be possible to reason with the customer

 by removing the marks that he may or may not have made, (obviously from his point of view he did`nt mark it, if that is how he feels)  plus also the pre-existing ones aswell

i think a lot depends on the attitude of the customer

tony 

[a900]

Making some good points Tony.

I can't reason with the customer until next Monday as the chap who deals with issues at the business is on holiday.

In the mean time I spoke to the manufacturer and they told me they use polycarbonate. I believe this is a more delicate material than the acrylic (Perspex). I believe polycarbonate is more delicate and requires different scratch removal

[slap bash]

The problem with perspex windows is the brush will not scratch the glass but grit on the perspex will do when moved with the brush . So which ever brush will make not difference unless its a wire brush.

[a900]

Makes sense. They Need  a good pre rinse to remove grit and that before a clean. The job in question hadn't been cleaned for a year so plenty of dirt. And lots of water was used. Scrubbed around the frames first.

Let's be honest there are enough windows out there that none of us need to hassle ourselves with Perspex or polycarbonate or other glass alternative plastic Windows. Lesson learnt for me. Hopefully this topic will save someone else from the hassle of cleaning these materials.

[a900]

Hi all. Been meaning to update the topic for a few days and not got round to it.

Heard back from the company with the scratches and they have said that they have suggested getting one of their lads that valets cars to get the scratches out and charge me at £8.40 ph. They recon the will have it done in 3-4 hours. Apparently they are confident to get the scratches out as they have removed them before and it's a learning curve for them and me. They said they should have asked me to leave the panels and they want me to carry on cleaning for them after and that they may have more jobs lined up.

I'm glad that it hasn't broken down the relationship and £30-40 cost is nothing. Insurance excess is £500 alone. 

Lesson for me and anyone else reading is don't clean plastic glass alternatives with wfp.

[Smurf]

Hi all. Been meaning to update the topic for a few days and not got round to it.

Heard back from the company with the scratches and they have said that they have suggested getting one of their lads that valets cars to get the scratches out and charge me at £8.40 ph. They recon the will have it done in 3-4 hours. Apparently they are confident to get the scratches out as they have removed them before and it's a learning curve for them and me. They said they should have asked me to leave the panels and they want me to carry on cleaning for them after and that they may have more jobs lined up.

I'm glad that it hasn't broken down the relationship and £30-40 cost is nothing. Insurance excess is £500 alone. 

Lesson for me and anyone else reading is don't clean plastic glass alternatives with wfp.

Result...Nice one.

[AuRavelling79]

Just a point - if the valeter has "removed the scratches before" isn't that a sign that they were scratched already by someone?

Whatever - that is a good result. Maybe try and be on hand when the valeter does his stuff and find out how he does it?

[Clever Forum Name]

Done a few Perspex cleans. Easy enough with correct fluid. Just needs to be anti static and use the cloth with the kit.

Won't scratch it.

[a900]

Done a few Perspex cleans. Easy enough with correct fluid. Just needs to be anti static and use the cloth with the kit.

Won't scratch it.

Got any more info? I would like to find a future solution as they have been so fair about it.