I don't like rude customers, (occasionally get one), no need to be rude and offensive to others and I don't appreciate being treated or spoken to rudely by people. Clear, concise, detailed reporting of problems, etc makes life simpler without the need to lose one's coolness. Politeness and manners goes a long way and carries favours with some people when you least expect it. I ordered some stuff yesterday and because it's not in yet gardiners customer service left me a mobile message, kind of them, won't lose sleep over it, they'll come tomorrow or next week, no big deal