i am writing to say i got a gardner 27 foot clx pole 2 week ago , will never order from them again ,every clamp was solid couldn't tighten or loosen, rang up they told me get an adjustable spanner and tighten up and loosen of ,to be honest paying 2 hundred dabs and over i shouldn't have to do that,rang back cause couldn't get it right they never rang back, had problems in past with a back pack and service was crap then. i knew what they would say send it back we will have a look ,had no other pole so couldn't ,i use it for cleaning conservatorys if thats how they are with custom won't buy of them again totally overrated stuff,just got a phonex pole totally better service and pole ,sorry gardners had to put this on cause people are raving about you, until something goes wrong then u don't want to know.