[Blackadder]

The reason I asked the question in the first place was because of one particular customer, they didn't have a huge house but they did have a nice glad roof at the back that they wanted cleaned each time, it was £25 job and they always paid but the only day they could do was a Wednesday, so I built that day's round around them.
From the middle of last year, I then got 'bit short can you leave this month' and 'we won't be there this week, can we leave this month'
They've had 4 cancels and the last time p****d me off, as I know she saw my van in the street, knew I was coming but still took off in her Audi Q5 leaving me another clean short!
So I thought I'd just stop going after Xmas but part of me wants to tell them why but find it difficult without sounding like a sulky kid 

[Blackadder]

*Glass roof (damn autocorrect)

[8weekly]

The reason I asked the question in the first place was because of one particular customer, they didn't have a huge house but they did have a nice glad roof at the back that they wanted cleaned each time, it was £25 job and they always paid but the only day they could do was a Wednesday, so I built that day's round around them.
From the middle of last year, I then got 'bit short can you leave this month' and 'we won't be there this week, can we leave this month'
They've had 4 cancels and the last time p****d me off, as I know she saw my van in the street, knew I was coming but still took off in her Audi Q5 leaving me another clean short!
So I thought I'd just stop going after Xmas but part of me wants to tell them why but find it difficult without sounding like a sulky kid 

When I started I had one that could only be done on a Friday. Like you I planned that week around that job. It was the last time I ever did that because by clean 4 it started to go wrong. I NEVER take on a job that has to be done on a certain day of the week,

[Johnny B]

I have also planned other work around people who wanted the job done on a particular day. I like to be flexible, but also appreciate people working with my needs too.

Today here in the good old emerald isle, it's St Patrick's Day, a national holiday. I am working today as normal, and I have told customers who are planned today that I can do them as normal, but if they want to leave it, it's fine but I won't be back until next month. I have more work than I can cope with today so a few 'not todays' will be ok.

Most have fallen into line so far. One whose I won't be able to do has been offered (and accepted) Easter Monday as an alternative, which surprised me. (Here in Ireland nobody wants to see us windys on a bank holiday).

John

[Stoots]

I don't contact them again and if they contact me I tell them their place has been filled by the next person on my
waiting list.
To be honest other than the few that Iv gotten to know over the years I try to have as little contact with customers as possible
as this makes for a happy work life.

So very true. I have a handful of customers I get on with and enjoy talking to but that's it most the of them  I want to avoid and am always disappointed when someone is in.

[Stoots]

Oh and another thing I don't work bank holidays at all. To me it's like a Sunday there's too many people at home kids running round the garden etc I hate all that I like to be left alone.

Not only that but it just feels wrong and invasive on people.

I will do one off booked in jobs if I want to but really I like to enjoy a day or two off.

[Shane sharples]

I won't work bank holidays as there is no where to bloody park ! Plus it's nice to have a long weekend

[NWH]

They've cancelled 4 times ?,after 2 that would have been enough for me I'm afraid don't think of it as losing anything because you haven't really had the job have you. I would have done the roof for free though eh 😉

[SeanK]

I won't work bank holidays as there is no where to bloody park ! Plus it's nice to have a long weekend

Totally agree, and where I do get parked my van becomes a magnet for footballs, skate boards and them three wheeled scooter
type things that kids cant seem to control.

[Blackadder]

They've cancelled 4 times ?,after 2 that would have been enough for me I'm afraid don't think of it as losing anything because you haven't really had the job have you. I would have done the roof for free though eh 😉

I doubt that you would have, job took 45 minutes all in all, I thought £25 was cheap 

[NWH]

No I wouldn't have done it you know me so well lol

[Richard iSparkle]

I tell them what we need from them to continue the service so they cancel themselves if they don't want to do it..

so we might tell them they need to pay by direct debit

or that we charge them full price if we can't clean all around

or that they need to clear up the dog sh*t from their garden when we're coming

at least this way they can decide themselves if they want to make continue to use us, and nobody is left unhappy

[a900]

I tell them what we need from them to continue the service so they cancel themselves if they don't want to do it..

so we might tell them they need to pay by direct debit

or that we charge them full price if we can't clean all around

or that they need to clear up the dog sh*t from their garden when we're coming

at least this way they can decide themselves if they want to make continue to use us, and nobody is left unhappy

Totally agree but there are times where I'm fed up with them and just don't go back. Customers I wouldn't want back even if they changed or that I doubt they would change.