[julianb]

Cleaned two rugs for customer perfect job done on already clean rugs first rug he saysi  faded colour next one I darkened it can't really be sure what to say to the guy. One of these either all white spotless house

[Simon Gerrard]

How much did you charge? Often complaints like these are about money disguised as a spurious quality issue.
Simon

[sean oregan]

Did you test products before cleaning.

[julianb]

Not about money perfect job imho I actually expected this as have worked for him before with hard to please expectations he was recommended to me via posh shop. The whole house is white if you get the picture I just want happy customers!

[Simon Gerrard]

With respect, it can't have been a perfect job if he has complained about the quality of it.
Simon

[julianb]

Fair comment but I am talking about already perfect rugs not needing a clean I may have a photo of one I'll check my photos

[julianb]

Can't access photos apparently sorry

[julianb]

[Simon Gerrard]

Has the guy paid you, or is he refusing to pay you?

[julianb]

To be honest if someone is not happy I don't want money if they are genuine which he is and a good guy but he has some sort of ocd with things which unless replaced with new seem impossible to achieve expectations sorry about my grammar just quick phone te xt

[Simon Gerrard]

Well if you're happy you haven't done anything wrong and it's just his ocd then forgo the money and put him on your,  don't book again list.

Simon

[julianb]

May have to be that Simon although it pains me to say it.

[Dan Wileman]

You missed all the brown spots on that rug - no wonder he's annoyed!

[maxcampbell]

Offer to re-clean while he's there, get him to be specific about what he doesn't like, show him you're doing your utmost.

We offer a no-quibble re-clean within 14 days, even if they've spilt something themselves - so that covers "perfect" results.

[tim handley]

Well if you're happy you haven't done anything wrong and it's just his ocd then forgo the money and put him on your,  don't book again list.

Simon

simon is quite right, as he generally is............
some folks are just not working for....

[julianb]

He's too fussy for a clean in his house needs a takeaway job then questions what has been done just a headache customer really

[Paul Moss]

Not supprised he is unhappy , you have caused CB in the cleaning or drying of it.

[Jennifer w]

Oh go on then Paul, someone had to ask ,what's CB?

[Simon Gerrard]

Cellulosic Browning

Simon

[Jennifer w]

Thanks Simon,

I can see it now.