[tonyoliver]

Got. Customers to pay via the Internet
 they get a printed sheet with bank details and so on yet even the ones who say to your face they will pay you don't .
Say you do ten jobs a day you'd expect ten to pay on avarage the reality is only two or three actually pay  every day
Being driven to bankruptcy by this slow and non payers that coupled with undercuters is killing all I've worked for for the last three decades any one else have this issue and how did you resolve it?

[Positivity]

Mobile number for every customer. Send text reminder after a few days.
Most pay then or next day and have simply put it off or forgotten.
I'm lucky my wife is the credit controller and guard dog!!
She keeps good records and never lets it go more than a week before sending a reminder then every 3 days until payment and no further clean until paid.
We don't double up unless it's known the customer is away and our outstanding debt is next to nothing.

[tonyoliver]

Thanks positive
How do you word your text message?
Too aggressive you lose both money and job too soft you lose your self respect

[sunshine windows]

I don't get how outstanding customer debt can topple your business if you've been operating nearly 30 years?

Try GoCardless, once they're signed up you're in control of collecting payment.

[Positivity]

Thanks positive
How do you word your text message?
Too aggressive you lose both money and job too soft you lose your self respect

Hello
Window Cleaners, online payment not received yet any problems please get in touch.
Thanks
If it is more than a few days more specific
Window Cleaners windows cleaned on (insert Day and Date)  online payment not received yet any problems please get in touch.
Thanks
Just make up a template and fire them off

[tonyoliver]

Your a star positive will remember you when my lotto.numbers come up

[M & C Window Cleaning]

Thankyou Positivity for your response to Tony's question.
With more of my customers also switching to online payments I have pondered the challenge of how to couch my words in a text as a reminder without winding them up. I find some customers are brilliant at it, paying me within minutes of a text informing them that their windows have been cleaned whilst others need reminding at least a couple of times. So far I've had no serious problems.
Your post has been very helpful. A simple but effective suggestion

[DaveG]

Hi there, please can you arrange payment for window cleaning? Many thanks Dave

Template saved to my phone, all stragglers get the same text every Friday.

[Shane sharples]

Hi,

Your windows were cleaned last Friday , no payment has been received online, would you like me to collect instead?

[Thr-windowcleaning]

"Oi! WHERE'S MY MONEY!"

[Thr-windowcleaning]

Seriously though, most of my late payers just forget. A gentle reminder a few days later by text, and all sorted - usually accompanied by an apologetic text!

[PCM LTD]

Go GoCardless only.

[duncan h]

its not hard!! I give them a week, then text saying, "Quick reminder to pay windows, thanks Duncan"

If they don't pay SMASH ALL WINDOWS, SRATCH CARS AND PAINT WALLS. If its more than £10, do something serious lmao

[dazmond]

14 days i give them then a text reminder usually does it.people forget.we re hardly top of the "priority" bills for them to pay.

i have a certain amount of "rolling debt" every month but its not gonna put me out of business!!

[bobplum]

Dear Customer.
There appears to be an outstanding amount for your window cleaning.
If payment has been made please accept our apologies
Kind regards
......

[dazmond]

text reminder.re.window cleaning.date..........amount.........still outstanding.many thanks Darren.

[Johnny B]

I still collect in person. Most pay on the day, or if they're not in I call back later in the week (usually Friday evening).

If I still miss them, I usually leave them until next time unless I am passing by.

John

[the king]

im old school go round and bang the door i have a few that pay on line not meny tho most send cheque

leter of i get a bad payer
you have a outstanding bill of x amount please pay with in 14 days thanks lee.           only ever sent 2 of these

[dazmond]

im old school go round and bang the door i have a few that pay on line not meny tho most send cheque

leter of i get a bad payer
you have a outstanding bill of x amount please pay with in 14 days thanks lee.           only ever sent 2 of these

you ll find more and more customers will want to pay online as time goes by.most younger customers dont have cheque books and hardly ever have cash these days.

[tlwcs]

im old school go round and bang the door i have a few that pay on line not meny tho most send cheque

leter of i get a bad payer
you have a outstanding bill of x amount please pay with in 14 days thanks lee.           only ever sent 2 of these

you ll find more and more customers will want to pay online as time goes by.most younger customers dont have cheque books and hardly ever have cash these days.

Spot on. The younger ones also tend to have mobile/ phone banking so pay quite quickly

Hi there, please can you arrange payment for window cleaning? Many thanks Dave

Template saved to my phone, all stragglers get the same text every Friday.

Mine go out on a Sunday  evening about 7.30 because I assume their sitting down and have the time to do it.
Friday night and they maybe at the pub or shopping
Tony