[rosskesava]

Just say the scratches were there before you started and you told him about them which is a lie but say it anyway.

As said above, it's your word against his.

I wouldn't worry about it. Years ago after doing a builders clean I had the same. I told the bloke to go (rude word) himself. I received a solicitors letter, all very official sounding, and ignored it. I never heard anything from them again as they know the score which is it's speculation unless they can prove that during installation, the windows didn't get a single scratch.

I never got paid though.

[sunshine windows]

Dishonesty is not the answer! Bloody hell we wonder why window cleaners have a bad reputation! 

[Dave Willis]

It happens, there's a place in Wales my chum who makes windows was telling me, where they've got to change the lot due to  cleaner scratching them all.

Pretty stupid of the company not insisting on proof of insurance first before letting you loose on their property too. I expect heads will roll somewhere down the line. I'd be crapping myself to be honest. I'd imagine they would have their own insurance in place too?

Have you been back to check on them?

[Fin Clearview]

Dishonesty is not the answer! Bloody hell we wonder why window cleaners have a bad reputation! 

Are you going to worry about the trades reputation when a firm's trying to sue the arse off you for 20k? Answer - Don't be daft.

[Johnny B]

Is there a guaranteed way of removing cement from glass without causing any damage at all? I use a scraper and am extremely careful, but the outline of the cement still seems to remain on the glass.

Glazing manufacturers put tape over the frames to protect them prior to installation. I wonder why they      don't do the same to the glass.

John

[Shane sharples]

Is there a guaranteed way of removing cement from glass without causing any damage at all? I use a scraper and am extremely careful, but the outline of the cement still seems to remain on the glass.

Glazing manufacturers put tape over the frames to protect them prior to installation. I wonder why they      don't do the same to the glass.

John

I was wondering the same, is there some chemical that'll melt cement off instead of having to scratch it off? one of my custys had an extension built and as usual , the builders splattered cement on the windows(not much,small blobs) and I told custy I can't get it off , it's upto the builders , but if I could use something that would garauntee I don't have to get me scraper out , then I'd do it...

[Fin Clearview]

Brick acid and a pressure washer, but i prefer the steer well clear method 

[Shane sharples]

Anyone used this? Cement dissolver

https://www.tool-net.co.uk/p-351327/belle-clean.html?gclid=CJqV7PfPiMsCFdgaGwoddzoHFg

[sunshine windows]

Are you going to worry about the trades reputation when a firm's trying to sue the arse off you for 20k? Answer - Don't be daft.

What's daft telling bull about seeing someone else using a scourer on them if you know it wasn't you that caused the scratches. If there was no other cleaning contractor involved you'll make yourself look a right tool.

[rosskesava]

Dishonesty is not the answer! Bloody hell we wonder why window cleaners have a bad reputation! 

The foreman knew exactly what he was doing. One of the painters told me afterwards that the glass was already scratched.

Dishonesty is trying to get me to pay to replace 6 large double glazed panes when they were scratched to begin with.

[Mike Gillam]

Boy so many reply's, sorry just logged on. To answer some questions, £20000 to replace all the windows. scratches on the inside windows. Only used scraper with brand new blade on small parts of the window, not the whole window. Yes window was wet. We sprayed the window with a cement softener first, then got to work on the frames, after 10 mins we thoroughly washed the window squeegeed off, and then if there was any little particles left used the scraper . The fault I am convinced is with the window itself. Going down tomorrow with the company who we subbed off who are totally behind us. Will keep you all updated. Regards, Mike

[Mike Gillam]

Your probably thinking that I am the last to recommend a product for removing concrete, but it worked really well its called speedy create concrete remover. Leave 10 mins and it turns to mush and can simple be washed off. That why by the way I know that it was not me that caused the damage to the windows. mike

[Fin Clearview]

Are you going to worry about the trades reputation when a firm's trying to sue the arse off you for 20k? Answer - Don't be daft.

What's daft telling bull about seeing someone else using a scourer on them if you know it wasn't you that caused the scratches. If there was no other cleaning contractor involved you'll make yourself look a right tool.

Like i said..
'Deny any liability to anyone. Tell them you saw someone using a scourer if you do think it was you. You just did your job to your usual high standards. Your word against theirs unless they have footage of you doing it which i very much doubt.'

[Klean07]

My last builders clean was about 4 years ago when I too was accused of scratching some of the windows. Before I started the job I took pictures of every window in house. It's a good job I did because when I asked builder which ones were scratched he pointed to a couple that I couldn't do because of access problems! So to cut a long story short I never paid him a penny but I reckon they were already scratched when he saw me he thought ££££@s I may be a wc but I do have a brain too!

It took me about half a day to do one house. The guy paid me £80 then called me a few days later accusing me of scratching some of the windows!

Hi Klean07, how long did that builders clean take you to complete, and did they pay you.

Regards
Lal

[Klean07]

My last builders clean was about 4 years ago when I too was accused of scratching some of the windows. Before I started the job I took pictures of every window in house. It's a good job I did because when I asked builder which ones were scratched he pointed to a couple that I couldn't do because of access problems! So to cut a long story short I never paid him a penny but I reckon they were already scratched when he saw me he thought ££££@s I may be a wc but I do have a brain too!

It took me about half a day and guy gave me £80 then a few days later called me and accused me of scratching some of the windows!
Hi Klean07, how long did that builders clean take you to complete, and did they pay you.

Regards
Lal

It took me half a day and the guy gave me £80 then a few days later called me to accuse me of scratching some of the windows!

[CleanClear]

Going down tomorrow with the company who we subbed off who are totally behind us.

Well that certainley throws a different slant on things.

[sunshine windows]

Deny all liability yes! But don't concoct a BS story that will make you look like an idiot!

[TLC]

We had to stump up £5k last year as a chap I was subbing to said it "may have been me" when asked about scratches on a large amount of glass on a new build we sent him to. Unfortunately he didn't have insurance like we thought he did, and our insurance through gleaming didn't cover as we couldn't prove he was an employee and we didn't want to lie about it. The £5k was for the scratches to be polished out of the glass by a specialist company. To replace the glass the quotes were coming out at about £20k.

The problem lay with the glass being toughened funnily enough. Very susceptible to scratching as it is softer in nature. Ironic.

Anyway, they have to prove it was you. which is very difficult for them, so unless you did it and are honest, you will be ok.

Tim

[Clever Forum Name]

Anyone used this? Cement dissolver

https://www.tool-net.co.uk/p-351327/belle-clean.html?gclid=CJqV7PfPiMsCFdgaGwoddzoHFg

Yep i use that.

[Fin Clearview]

Deny all liability yes! But don't concoct a BS story that will make you look like an idiot!

Why should the OP be worried about 'looking an idiot' when the client is apparently trying to pass the blame to him?