[Forum Admin]

Why we at Alexander Swan believe we are “Poles Apart” our competitors when it comes to our offering for window cleaners with water fed poles

•   Pioneers of the Replacement Reach and Wash Vehicle

Back in October 2008 we launched the very first Reach and Wash fitted Vehicle for our water fed pole clients to use during a claim. All types of claims included - Fault / Non Fault / Fires and Thefts included for the duration of the claim (repairs or 7 days after pay out for written off vehicle).

•   We own our own fleet of Reach and Wash fitted vehicles

We manage our fleet primarily for the use of our own clients to use during claims, and subject to availability we hire at a weekly rate to water fed pole users that are not clients of ours. Hiring to non-clients only works out viable in the case of non-fault claims where the third party pays the hire charges. We urge customers to insure with us and pay the small additional cost to include access to this facility which offers complete peace of mind.

•   Proven track record of providing exceptional service for the duration of our clients claims.

We have NEVER let a client down on the supply of a Replacement Reach and Wash Vehicle in the seven plus years we have been providing this service. We closely monitor your claims and help to push them through with speed and efficiency. We understand that whilst we offer you a means to continue working, we know you want your own van back as quickly as possible.

•   Well established independently owned brokerage offering a range of products and services.

Originally established in 1997, we have a varied client base primary geared up to business and commercial risks. We developed a niche in the window cleaning industry over ten years ago and since we launched “The Replacement Reach and Wash Vehicle” this division of our business has gone from strength to strength.

•   Our primary focus is the needs of our clients

Our research and development of products is geared to offering our clients the best and most suited policies on the market at the most competitive premiums. Many of our products cannot be compared like for like because our research has proven ours to be the most comprehensive offered when comparing with our competitors.

•   Bespoke and unique policy for water fed pole system and poles

Our policy provided by Zurich has been specifically designed to cover the water fed pole system and poles for all insurable eventualities (wear and tear / poor maintenance excluded). We provide cover for accidental damage, malicious damage, fire and theft. The only theft restriction is that the vehicle is locked and claims are settled on a reinstatement bases (put you back in the same position as before the claim).

•   Bespoke and unique Personal Accident policy for window cleaners

This policy is competitively priced and offers 24 7 personal accident cover for window cleaners (even those using ladders). Sickness cover can also be included. Weekly benefits of up to 70% of your average weekly earnings and/or lump sum payments in the event of permanent disablement such as loss of limb.

•   Personable, Knowledgeable, Empathetic Staff

You will find our staff to be all of the above, highly customer focussed and at your service. You can if you wish deal with the same member of staff at new business, mid term changes, renewal and in the event of a claim. Being a small team you will gain familiarity with staff members, and known to us by name rather than a number.

Click Here To View Claims Case Studies
Click Here To View Customer Testimonials



Alexander Swan Insurance
T: 0800 458 0082
W: www.alexanderswan.com
E: info@alexanderswan.com