ive been doing a customer for about a year wfp, shes always at work.
this week she came out and asked me to dry them, i tried to educate her but she wouldnt have it. i bladed the bottoms dry, get a new customer near her shes gone. or ill let her look out for a trad guy. the windows all dry off spot free. ive checked them
We cleaned a working couple's windows for 6 years before she happened to be in the last time we cleaned. Not happy when we told her we always left them wet and they have always dried perfectly.
"You have always been happy with the quality of the clean, haven't you?"
"Yes, but I thought you dried them off".
"We have done them this way since we first started."
"Well I'm not happy with the way you do them."
We got dumped a few weeks later for a trad cleaner. The reason? poor workmanship and being late. Customer was on a 6 week rota and the trad cleaner had done them twice since we were there last time. (The trad cleaner also walks on their roof tiles to clean the bathroom and toilet window.)
What amazed me was that she had never been in when we called, even although her day off is a week day. I even watered her pot plants that were wilting during one hot, dry summer when they were away.