[Mike Halliday]

Let's see if we can create a top 10. Everyone put down a few suggestions and I will create a poll to see if we can find the top 10. It can be anything you consider to be a mistake.

if we try and keep it to a set area like 'technical' then if it is popular we could try doing a top 10 business mistakes or top 10 web/internet mistakes.

So here's a few suggestions....

Not using hot water
Not using enough prespray
Not allowing enough dwell time

Any others?

[Hilton]

I 'll chuck a few in for starters, not sure if this is what you are looking for as there are so many .

Not qualifying the work with the customer
Using too much water (over wetting)
Lack of knowledge on types and makes of carpets and soft furnishings
Not enough 'on the job' training
In-correct use of spotters

[Steve Chapman]

Not managing the expectations of the customer.......

[Raymondo]

Thinking they can become a carpets cleaner by investing a £500 on a cheap machine of ebay.

[Mike Halliday]

Some good suggestions, I will pick out the technical ones and save the others for the next topic of top 10

So we have....
1)Using too much water
2)Incorrect use of spotters
3)Not enough pre-spray
4)Not using hot water

Once we get 10 I will start a poll

[Robin Ray]

Bad wanding technique.

[Steve Chapman]

re cleaning a carpet to cure an odour problem........

[Robin Ray]

No agitation  ......... Or too much agitation

[David Ware]

Knocking over valuable items with either wand or broom
David
ps not updating photo on web page, (old git turns up not young man )

[Hilton]

Not using the correct level of PSI for job in hand
Damage to skirting 's ,stair rails etc from wand and hoses
Not arriving on time with out prior notification
Not dressed appropriately ie uniform
Arriving in dirty vehicle
Untidy rear of van
Equipment not serviced
Incorrect use of tools for job in hand
Wrong tool for job in hand especially on upholstery
Rubbing of pile on spot removal (burst pile)

[Mike Halliday]

5) bad wanding technique
6) incorrect level or  aggatation  ( too. Much, too little)
7) thinking a  re-clean will cure an odour problem
8)carelessly damaging customer property with equipment

Hilton lots of good ones but I've already used 3 of yours so will give overs a chance to  to give some.

Need 2 more or maybe 4 then pick the top 10 from them

[davep]

Thinking hot water will get carpets cleaner than cold 

[Mike Gwilliam]

Thinking hot water will get carpets cleaner than cold 

I havn't used hot water for years

[dek]

switching on the air blower and crapping yourself as the pictures on the walls start to levitate !

[Paul Wisdom]

switching on the air blower and crapping yourself as the pictures on the walls start to levitate !

[Paul Wisdom]

Not having any super glue in the van to fix broken ornaments
Not being trained
Turning up in a dirty old van and smelling of body odour
Not carrying dust sheets or wearing protective shoes

[Mike Gwilliam]

Not removing breakable ornaments to a safe place 

[Doctor Carpet (Ret'd)]

Not padding up feet and legs of furniture.

Rog

[scott johns]

you all seem to be thinking of the cleaning side what about checking carpet fitting, carpet joints        ,pointing out damage to carpets prior to cleaning possible shrinkage colour testing etc
happy top 10

[JandS]

Disagree with the uniform bit and the dirty van.
As long as your dressed appropriately what difference does it make...it 'aint a fashion show.
This weather can't keep  van clean for more than a day.