Interested In Advertising? | Contact Us Here
Warning!

 

Welcome to Clean It Up; the UK`s largest cleaning forum with over 34,000 members

 

Please login or register to post and reply to topics.      

 

Forgot your password? Click here

Pages: [1]

Dave_Lee

  • Posts: 1728
Changing times.
« on: November 27, 2015, 04:39:48 pm »
Something Ive increasing noticed during the last few years and from some of the younger  sector of female customers.

A reluctance to give their surname, often offering just their christian name, then sounding taken aback when asked for their full name.
'Hall', ie: bottom of stairs, being called a 'Landing'. Not a 'Hall, Stairs and Landing' job anymore but a 'Stairs and 2 Landings' Been caught out a couple of times by this, expecting a 3 story house, which turns out to be a two.
Call to say they want their 'Sofa' cleaned, when they really mean their '3 Piece Suite'.
Dave.
Logged
Dave Lee, Owner of Deepclean Services
Chorley Lancs. Est 1980.
"Pay Cheap -You get Cheap - Pay a little more and get something Better."

Tony Stewart

  • Posts: 320
Re: Changing times.
« Reply #1 on: November 27, 2015, 05:13:16 pm »
Thought it was just me! ;D
Logged
Starts at the bottom likes it and stays there

Glynn

  • Posts: 1129
Re: Changing times.
« Reply #2 on: November 27, 2015, 08:29:38 pm »
Yes Dave, you are absolutely correct.
The age of Google customers.....

big % cancelation/no show rate !.
Logged
Regards
Glynn

derek west

Re: Changing times.
« Reply #3 on: November 27, 2015, 09:15:26 pm »
all i know is, if they finish a sentence with the word "innit" then they aint gonna pay my prices innit.
Logged

Mike Halliday

  • Posts: 11581
Re: Changing times.
« Reply #4 on: November 28, 2015, 08:21:03 am »
Also....

Men who cannot talk on a phone, so the wife calls and every question I ask  is shouted to the the husband

Me: how big is it?
Her ( screamed to husband, while still having phone to her mouth so it burst my eardrum) : HOW BIG IS IT?
Me; what is it made of?
Her: WHATS IT MADE FROM?
Me:any stains ?
Her: ANY STAINS?
Me:£80
Her: I'll call you back!!!
Logged
Mike Halliday.  www.henryhalliday.co.uk

jasonl

  • Posts: 3183
Re: Changing times.
« Reply #5 on: November 28, 2015, 08:32:39 am »
They are called millennials , google marketing to millennials ad implement if you still want to be in work 10 years from now .
Logged
I clean carpets
I dry Buildings

Susan Dean (1stclean)

  • Posts: 2064
Re: Changing times.
« Reply #6 on: November 28, 2015, 08:48:42 pm »
glad I don't deal with them now , its hard to decide which shops to go shopping at everyday lol its had being retried  ;D
Logged

Doug Holloway

  • Posts: 3917
Re: Changing times.
« Reply #7 on: November 29, 2015, 02:31:45 pm »
Hi Guys

Yes the landings one is strange, not sure if an American import.

my key word is mate, if an enquiry starts with the word mate in the first sentence , then the probability of them becoming a customer drops to virtually nil.

On the plus side the move to email enquiries is quite civilised and not so time dependant as answering the phone.

Cheers

Doug
Logged
Pages: [1]