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Customer no show
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julianb
Cleanitup Sr. Member
Posts:
216
Customer no show
«
on:
October 28, 2015, 11:12:27 am »
Turned up at a whole house job today and nobody at home so I rang the customer. The man answered the phone and said that he had texted me to arrange the clean for an earlier far and as I had not replied assumed that I was too busy or something so got somebody else to do it. I had no text from him not convinced about his story and a bit irritated such is life !
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scott johns
Cleanitup God
Posts:
309
Re: Customer no show
«
Reply #1 on:
October 28, 2015, 12:33:14 pm »
unfortunately he found someone cheaper he was probably not worth working for anyway, you do
get some people like this it pes me off as well I would like to book something with them and just
not turn up as they did fortunately this only happens in a blue moon all the best happycleaning
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Deep Cleaning Solutions
Cleanitup God
Posts:
673
Re: Customer no show
«
Reply #2 on:
October 28, 2015, 03:31:54 pm »
Used to really wind me up but now I always view it as a lucky near miss because you can almost guarantee they were a problem customer anyway! You can normally fill the slot by swapping jobs around in most cases
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David.
Owner of Deep Cleaning Solutions.
Expert in Web Design & SEO
www.rocketwebsitedesigners.co.uk
Raymondo
Cleanitup God
Posts:
253
Re: Customer no show
«
Reply #3 on:
October 28, 2015, 05:00:35 pm »
I am less bothered by these now a chance to clean the van out or do some bookwork spend some time watching a bit of tele clean the office or go for a walk or a meal.
A day to chill a bit.
It all depends how long you have had to travel to the job.
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julianb
Cleanitup Sr. Member
Posts:
216
Re: Customer no show
«
Reply #4 on:
October 28, 2015, 07:14:06 pm »
To be fair a straight honest answer fine by me if I cock up I admit it whether right or wrong.
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Shaun_Ashmore
Cleanitup Global Moderator
Cleanitup God
Posts:
11382
Re: Customer no show
«
Reply #5 on:
October 29, 2015, 07:15:27 am »
Like buses they come in 2's I had a few a couple of weeks ago it's very infuriating as I'd turned good paying work away as 'those' so called customers had made appointments first.
Shaun
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Steve Chapman
Cleanitup God
Posts:
1743
Re: Customer no show
«
Reply #6 on:
October 29, 2015, 09:44:13 am »
I always leave an invoice for no shows for our minimum charge,
Not all pay up but a surprising amount do...... if they are genuine and re book I take the amount off the final invoice..
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The Carpet Doctor will see you now! ;-)
NCCA
www.thecarpetdoctor.org.uk
www.thewindowcleanerweymouth.co.uk
www.canvasyou.co.uk
Mike Halliday
Cleanitup Global Moderator
Cleanitup God
Posts:
11581
Re: Customer no show
«
Reply #7 on:
October 29, 2015, 10:54:55 am »
Does anyone fancy an all inclusive holiday to a 5 star hotel in the Med for 2 people? Totally free of charge!!
That's the same amount of money as I lost last year for no shows.
When people are not In for a booked appointment it's the same as them taking money out of your wallet don't be mislead........ they are stealing your money
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Mike Halliday.
www.henryhalliday.co.uk
Hilton
Cleanitup God
Posts:
5572
Re: Customer no show
«
Reply #8 on:
October 29, 2015, 12:53:36 pm »
Do any of you not turn up for doctors or dentist appointments, or maybe at a restaurant where you booked a table , hairdressers (if you have any )maybe.?
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JandS
Cleanitup God
Posts:
4267
Re: Customer no show
«
Reply #9 on:
October 29, 2015, 04:18:44 pm »
I would at least ring and explain.
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Impossible done straight away, miracles can take a little longer.
Stoots
Cleanitup God
Posts:
6211
Re: Customer no show
«
Reply #10 on:
October 29, 2015, 07:35:48 pm »
people unfortunately are selfish and do whats best for themselves, they dont care any more about your business any more than you care about missing a doctors appointment as said above.
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Customer no show