[Simon Gerrard]

That depends on how you left it with the client.
If you've left when they seem content  with the outcome and said, ' if it still not right, give me a ring.'
This leaves the ball in the customer's court. What you don't want to do is keep reminding them of the problem, which, for all you know is now sorted as far as they are concerned and if it is not they will let you know - because that is what has been agreed to.
If on the other hand you've left knowing that the issue wasn't fully resolved, then the ball is in your court to keep on trying to resolve it.
There is no difference in the quality of service provided , you're still attending to the problem  and the first way leaves the customer in control of the issue, exactly as it should be and if they don't ring you back, they knew that they could, as that is how you left it  with them.
If you told them you would ring them in a few days and didn't , that's naughty.

Simon

[derek west]

I'd still ring. 

[Simon Gerrard]

Inexperience versus experience, -grasshopper 
Old Chinese proverb: 'Never Stoke a fire that may have gone out.'

[CleanerCarpets]

whats the chemistry of the fibre shampoo, oxibrite and fibre buff?

most debrowners are acidic - the fibre shampoo is buffered neutral, oxibrite is sod percarb as far as i am aware which accelerates akaline cleaners and oxidises and fibre buff is acidic

so i know it works but how?

[Mike Gwilliam]

Inexperience versus experience, -grasshopper 
Old Chinese proverb: 'Never Stoke a fire that may have gone out.'

Never a truer word said 

[john martin]

whats the chemistry of the fibre shampoo, oxibrite and fibre buff?

most debrowners are acidic - the fibre shampoo is buffered neutral, oxibrite is sod percarb as far as i am aware which accelerates akaline cleaners and oxidises and fibre buff is acidic

so i know it works but how?

Ah hell , il take a stab at it  ,  the  fiber buff  adjusts the fiber shampoo's buffer to about ph6 and also reduces the alkalinity of the oxibrite ,  the fiberbuff has alcohol with good penetrating properties . So you have mild acidic conditions and the release of h202 .??

I would imagine Haitian cotton cleaner although different  would be doing similar ...as in PH 6 and peroxide release  ??

[stuart_clark]

Well after ringing mrs customer back and establisheing she wasnt completely happy with the browning removal, I tried the oxibight,fibrebuff shampoo mehod but unfortunately this still hasn't rectified the problem, so iam handing the problem to my insurance company ! After all thats what I pay my subscription for, and having only made thred claims in twenty five years I aint doing too bad ! Touch wood


Stuart

[derek west]

Better to do the honorable thing and sleep well at night rather than be bad mouthed behind your back, thats never good for business IMO.

Well done stuart, nice to see a caring business rather than one that closes its eyes and hopes the problem goes away.

[john martin]

Im only a trial & error expert myself     But i think i would have started with a simple acid , like citric acid dilute , or perhaps your rust remover diluted .   Before reaching for the sod met products which are a bit unpredictable  imo .

[CleanerCarpets]

its a genuine accident Stuart, not like you cleaned the carpet in the wrong way and caused browning etc

we are all at danger of accidental spillages or machines leaking etc and no matter how you try to prevent it accidents can still happen and with hind sight you would of changed something

i remember doing a red wine spot removal - i had a CFR spotter then and their hand tool that comes with it. All was going well, put the machine on a drip mat with a dust sheet underneath. Rinsed the spot first then applied a reducer and waited. Then i started to rinse and the hand tool that came with the CFR machine is suppose to extend a bit like a spring. I reached a bit too far forward, heard a bad noise and looked around and the spotter had gone head over heals!! With the machine being a bit top heavy any way and the hose attaching to the top, it took next to nothing for it to topple. There was dirty water p~ssing out of it.

It was about to all start coming over the drip mat and sheet onto the lounge - not sure how i tackled it but i think the dust sheet saved me as i mopped it all up with that before it hit the carpet! Luckily the customer wasnt watching but it would only of taken a second or two more and i would of been in the poope

Then there was when the time when my pump up sprayer hose connector popped - spraying cleaner all up the wall and fireplace! Luckily again no customer to see and the wall dried ok and the fireplace wasnt one of the absorbent stone ones so again got away with that. I also had a pump up sprayer split underneath - it was only 2 weeks old and just a manufacturing fault, but as i lifted it the solution just started pumping out the bottom. That was on the carpet which was wool - extracted it asap and blew dry it and was lucky to have no wicking or browning.

All these things can happen - the sprayers were good brands, just happens - you live and learn with it and experience has made me more careful on where i place things, leaving pump up's without depressurising them between presprays and the golden drip mats and cotton sheets/tarpaulins

There is a thread on CT where people have outed their problems and its obvious we all have the same trouble - like you say so long as you are insured and do everything you can thats as much as you can do

Fair play to you for posting it on a forum - hope you can put it down to one of them things now and move on