[Frankybadboy]

I have always preferred to pay in over the counter so many banks are encouraging people to use these machines and do there work the ques are normally shorter.

you cant do this at santander branch with a business account

[cgh window cleaning]

I have always preferred to pay in over the counter so many banks are encouraging people to use these machines and do there work the ques are normally shorter.

you cant do this at santander branch with a business account

I use natwest.More expensive in account fees but much better service.

[Frankybadboy]

I have always preferred to pay in over the counter so many banks are encouraging people to use these machines and do there work the ques are normally shorter.

you cant do this at santander branch with a business account

in what way

cause ive never had any trouble with santander,had more trouble with hsbc who charged

I use natwest.More expensive in account fees but much better service.

[cgh window cleaning]

For me there are more natwest branches near me,I can pay cash or cheqs in over the counter and they nearly always clear in 2 day's  not for everyone but works best for me.

[Walter Mitty]

I used to scan the cheques at home, pop them in an envelope and then stroll into town to make the single deposit of multiple cheques.  My card would be in the machine for 30 seconds (the time when it's vulnerable to some vermin deciding to start on me).  Now, I still scan the cheques at home (to retain hard copy) but need to have my card in the machine, exposed to villains, for a number of minutes while I slot in each cheque and verify it.
Very poor from a security point of view and awful for any irate queuers behind me.

[Dick]

About 3 years ago I deposited an £8.50 cheque in an envelope in the branch, it didn't reach my account, when I raised it as a complaint they paid me £125 compensation and eventually got the £8.50 sorted, so a good result.
They went through a particularly bad period of problems which now seem to be sorted.

When paying cheques in in the branch now you get a copy of the actual cheque on the reciept.

[Walter Mitty]

Yesterday evening I attempted to deposit two cheques and some cash.  The cheques went in first time but took ages.  The cash wasn't accepted at all.
The idiots who run Santander have make error after error down the years.  Not allowing cash and cheque deposits pre-counted in an envelope is just the latest.
The biggest one was a few years ago; they stopped showing references for BACS payments, meaning that I sometimes had to guess which customer had made a payment.  They had been showing the references then suddenly stopped.  It took them 18 months to fix that one.
The problem is that these systems are devised by people who learn all their stuff in classrooms and have no idea about how people have to do things outside in the real world.  It's not good having to feed cash in note by note with semi-drunken, potential muggers walking by.  Add to that, the two ATMs at my local branch are so close together, there's no real privacy.  They used to be about twelve feet apart.

[8weekly]

Yesterday evening I attempted to deposit two cheques and some cash.  The cheques went in first time but took ages.  The cash wasn't accepted at all.
The idiots who run Santander have make error after error down the years.  Not allowing cash and cheque deposits pre-counted in an envelope is just the latest.
The biggest one was a few years ago; they stopped showing references for BACS payments, meaning that I sometimes had to guess which customer had made a payment.  They had been showing the references then suddenly stopped.  It took them 18 months to fix that one.
The problem is that these systems are devised by people who learn all their stuff in classrooms and have no idea about how people have to do things outside in the real world.  It's not good having to feed cash in note by note with semi-drunken, potential muggers walking by.  Add to that, the two ATMs at my local branch are so close together, there's no real privacy.  They used to be about twelve feet apart.

In the end I came to the conclusion that it wasn't a very good service. Ok for ebanking, but I just wasn't happy not being able to pay cheques over the counter.

[The Jester of Wibbly]

I was informed by Santander that you can pay in cheques and cash over the counter into you local post office with your paying in book. 

But give the business centre a ring first to check you are set up for this. 

[Walter Mitty]

I was informed by Santander that you can pay in cheques and cash over the counter into you local post office with your paying in book. 

But give the business centre a ring first to check you are set up for this.

The main benefit for me has been that I could pay in the cash and cheques out of hours as I am normally working out of town during the day.  If I have to start doing it in a post office, I will probably scrap my Santander accounts and throw my lot in with the Co-op Bank who I also have an account with (I use this for BACS transfers because Santander stopped showing the references for 18 months).
Maybe the time has come to get Santander out of my hair.  I've been with them for nearly 40 years - since the Abbey National Building Society days so I guess they've just become a bad (Abbey) habit.