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Rich Wilts

Just been threatened by a customer.
« on: August 04, 2015, 04:26:02 pm »
We've been doing the windows for this particular customer probably about 4 years now. Theyre both in their late 60s I'd guess. Never really spoken to him, just on a polite 'hows things?' basis. Ive always got on with her. She's always been kind and nice, approachable and appreciative of the work we do.

We turned up today. The old boy was out on the driveway clearing weeds from between the block-paviours. As we got out he turned round, looked at us and  said 'You'll have to speak to the wife before you do anything today'. It seemed an odd thing to say particulaly as they've never been a problem before. We usually turn up, clean, leave and the money is the bank within 24 hours. So, I turned to him and said 'Oh, whys that then?'. Just wanting clarification, perhaps they'd had a problem with the windows. So, I then went on to say if there had been a problem why didnt they call?

He stopped doing what he was doing, his face turned purple and he responded with 'Because its me who pays you and if I say you should speak to her then you should speak to her'.

He got a bit up himself then and came across the drive to square up to me.  :o  :o  :o

I wasn't really impressed with that so told him to fock off as I dont appreciate being spoken to that way or squared up to, even if it is by a doddery old fart. To which he replied with 'What, say that again?', So I told him to fock off again and that I was going to speak to his wife.

She was in the conservatory. I explained to her what had happened and that I wasnt really happy working in that kind of environment. So she came out to the front and effectively wheeled him in out of harms way, with him protesting that Id started things. It was left with us not cleaning the windows and could we go back the next time the road is due.

Really wierd situation.

She did mention he's diabetic, maybe diabetics have mood swings but he was close to getting himself arrested.

I think I'm just going to call her to say sorry, but, we can't have a working relationship with that kind of malarkey going on. He needs chaining up in the back garden for his own safety.


samson

Re: Just been threatened by a customer.
« Reply #1 on: August 04, 2015, 04:29:52 pm »
Maybe he is in the early stages of dementia, they can sometimes become aggressive ?

Rich Wilts

Re: Just been threatened by a customer.
« Reply #2 on: August 04, 2015, 04:32:30 pm »
I have to say that did occur to me. The last time were there I asked him how the pancreatic cancer treatment was going, he denied he'd ever had it. Apparently it was some bowel condition. I have no idea, but it wouldnt surprise me.

Re: Just been threatened by a customer.
« Reply #3 on: August 04, 2015, 05:09:30 pm »
I used to work with a mate who was diabetic, sometimes he was fine, other times when his blood sugar was low or Sumat, he would turn into a monster, threatening and so on....later in the day he'd have forgotten all about it or couldn't remember at all what he did

SeanK

Re: Just been threatened by a customer.
« Reply #4 on: August 04, 2015, 05:15:34 pm »
I used to work with a mate who was diabetic, sometimes he was fine, other times when his blood sugar was low or Sumat, he would turn into a monster, threatening and so on....later in the day he'd have forgotten all about it or couldn't remember at all what he did

Yep totally agree Diabetics can be like that especially if they are quick tempered at the best of times.

Smurf

  • Posts: 8538
Re: Just been threatened by a customer.
« Reply #5 on: August 04, 2015, 05:21:52 pm »
You told him to fock off (twice) did not help matters for sure.  ;D



Rich Wilts

Re: Just been threatened by a customer.
« Reply #6 on: August 04, 2015, 05:25:07 pm »
He should've thought of that before he started for no reason. Im a placid, forgiving sort. But if someone starts I'll give as good as I get.

You're one of SeanK's disciples aren't you.  ;)

Smurf

  • Posts: 8538
Re: Just been threatened by a customer.
« Reply #7 on: August 04, 2015, 05:33:52 pm »
What does that mean...   ???
 
My point is I would have probably handled the situation a bit better and not only calmed him down but offered to clean his block pavers properly for him aswell. I put it down to being under the thumb myself as obviously was peed off having to do the drive  ;D

Tom White

Re: Just been threatened by a customer.
« Reply #8 on: August 04, 2015, 05:38:44 pm »
He should've thought of that before he started for no reason. Im a placid, forgiving sort. But if someone starts I'll give as good as I get.

You're one of SeanK's disciples aren't you.  ;)

Smurf's right though; it doesn't matter how rude someone is,  swearing at them is unprofessional.  It won't help either.  And if the bloke is suffering with  Alzheimer's (or something like that), you've just abused some ill bloke.

ChumBucket

Re: Just been threatened by a customer.
« Reply #9 on: August 04, 2015, 05:40:20 pm »
You should have just chinned him ya great wuss!!  ;D

Smurf

  • Posts: 8538
Re: Just been threatened by a customer.
« Reply #10 on: August 04, 2015, 05:41:45 pm »
You should have just chinned him ya great wuss!!  ;D

 ;D

Tom White

Re: Just been threatened by a customer.
« Reply #11 on: August 04, 2015, 05:44:00 pm »
You should have just chinned him ya great wuss!!  ;D

He was elderly, not totally disabled.  I'd put my money on the old geezer.

Rich Wilts

Re: Just been threatened by a customer.
« Reply #12 on: August 04, 2015, 05:51:43 pm »
He should've thought of that before he started for no reason. Im a placid, forgiving sort. But if someone starts I'll give as good as I get.

You're one of SeanK's disciples aren't you.  ;)

Smurf's right though; it doesn't matter how rude someone is,  swearing at them is unprofessional.  It won't help either.  And if the bloke is suffering with  Alzheimer's (or something like that), you've just abused some ill bloke.

I didnt say it was professional. I was just put out by his attitude. We pulled up - he kicked off for no apparent reason. I dont tolerate unacceptable behaviour carried out in that manner. I tried to speak to him, as I've explained, but he wasn't having it.

Tough. If he can't behave in an acceptable manner he shouldn't be let out.

Alzehimers or not, that's not an excuse.

Rich Wilts

Re: Just been threatened by a customer.
« Reply #13 on: August 04, 2015, 05:53:37 pm »
You should have just chinned him ya great wuss!!  ;D

I thought at one point he was gonna give a go. We did laugh about that.  ;D

Tom White

Re: Just been threatened by a customer.
« Reply #14 on: August 04, 2015, 05:54:40 pm »
Alzehimers or not, that's not an excuse.

It could be!

Rich Wilts

Re: Just been threatened by a customer.
« Reply #15 on: August 04, 2015, 05:56:41 pm »
The last time I looked I wasnt medically qualified to diagnose Alzheimer's after observing someone having a paddy on their driveway whilst clearing moss from between the paviours because the window-cleaner has arrived.

Smurf

  • Posts: 8538
Re: Just been threatened by a customer.
« Reply #16 on: August 04, 2015, 06:05:59 pm »
Still it's not nice to be confronted by someone like that for sure but that's old folk for you.

I'm betting his wife brought him a karcher window vac too  ;D

robbo333

  • Posts: 2419
Re: Just been threatened by a customer.
« Reply #17 on: August 04, 2015, 06:12:25 pm »
I reckon the old dear took him out the back and gave him a good kicking  ;D
"Thank you for calling: if you have a 1st floor flat, mid terraced house, lots of dogs, no parking, no side access, or no sense of humour, please press hold!
For all other enquiries, please press1"

Rich Wilts

Re: Just been threatened by a customer.
« Reply #18 on: August 04, 2015, 06:16:18 pm »
I reckon the old dear took him out the back and gave him a good kicking  ;D

 ;D ;D ;D

8weekly

Re: Just been threatened by a customer.
« Reply #19 on: August 04, 2015, 06:25:07 pm »
To be honest if it was in Basingstoke I'm surprised you don't go tooled up.  ;D