Think of marketing like a bicycle wheel. It has many spokes, all feeding into a central hub.
In business you have a marketing wheel, the spokes are individual marketing types, leaflets, website, Adwords, local magazines, local papers, telephone directories, (online and paper versions), repeat business and recommendations and those individual spokes feed into the central hub, which equals sales.
When you first start out you need more spokes in your marketing wheel because you have no repeat or recommendations feeding your business with free sales. The marketing cost to your business at this stage is quite high, but if you have the quality and service levels right you should almost immediately start to generate sales through recommendations and later by repeat sales coming through.
You might think that repeats and recommendations are not marketing strategies, but they most certainly are and is something you should be targeting from day one. R &R sales cost your business nothing, but they don’t just happen, they are earned.
If you look at it from the marketing perspective that every job is an advert, then that brings in an often overlooked element in marketing your business – you! Because you are the advert, everything you do and say, how you go about dealing with your customers and the quality of the work you deliver in exchange for their hard earn money, speaks to them, not just about your business, but about you.
Your ultimate objective whether you have been in this business for 20 years or twenty minutes is to try and put your customers in a position where they don’t believe they can get what you do anywhere else and so come to see you as ‘their carpet cleaner’.
This is reputation building and building a reputation for high quality, great service and personal integrity will result in very high R&R levels and very low marketing costs and with it high profits.
Over a period of time your marketing costs should be dramatically reducing to almost insignificant levels, when you achieve that, then you are in the money printing business (almost)
Simon