[Stoots]

Just don't be quoting over the phone as I've turned up to do a "normal conservatory" that was 40ft x 12 ridged with a fall towards the house 

We had the same last month, said it was an average size consevatory, and it was covering a swimming pool !!!    They still havn't paid either after 3 weeks 

i wouldnt offer credit on larger jobs, its cash or cheque on the day only.

[Smurf]

Just don't be quoting over the phone as I've turned up to do a "normal conservatory" that was 40ft x 12 ridged with a fall towards the house 

We had the same last month, said it was an average size consevatory, and it was covering a swimming pool !!!    They still havn't paid either after 3 weeks 

i wouldnt offer credit on larger jobs, its cash or cheque on the day only.

+ 1

[samson]

What do you do if the customer is out ?

[Rob@Blast off]

On bigger jobs like commercial or management company work you have to invoice them but just be clear about the terms.

[Matt.]

I would shake the customers hand if I got paid the same day ......... Wow

Last night on this job tonight, coz it's ran over into beginning of month it won't be paid until end of month plus 30 days ....... Bit of a bummer but it's how it is.

[Stoots]

Commercial works different i suppose, but with residential i would want paying the same day for anything over about £30.
If they are out i would have arranged to call back asap the same evening

[samson]

Commercial works different i suppose, but with residential i would want paying the same day for anything over about £30.
If they are out i would have arranged to call back asap the same evening

If we operated on these terms we would be out of business 

[Smurf]

What do you do if the customer is out ?

On a full conservatory valet I book the work when customers are home. Much the same way as domestic  full exterior house cleans, drive and patio jobs etc  so I get paid when I've  finished there and then....No prods.

Also another advantage in doing so I make sure customers are happy with the finished results and many keep me feed and watered whilst working too.

The only time I have to invoice cutomers and have to wait  for payment is on commercial jobs thesedays. 

[Stoots]

all my window cleaning is as normal, cash on the day or pay online/cheque
any commercial is sometimes not paid for 30 days or whatever thats to be expected

but any residential work i do as a one off be in conservatory cleaning, gutter cleaning, or car valeting is paid at the time of the clean or im not doing it.

depends on your business though, if you do mostly connys, gutters etc then fair enough, but im mainly a window cleaner 90% of the time so these are add ons.

[Smurf]

I only have a very select domestic window cleaning round and get paid there and then too. If someone is out then the money will be left with next door or they pay for them. Eeither way I get paid straight after and don't need to chase for payments.

[Matt.]

Commercial works different i suppose, but with residential i would want paying the same day for anything over about £30.
If they are out i would have arranged to call back asap the same evening

If we operated on these terms we would be out of business 

Yes I no mate, sometimes it can be a pain.......... Waiting on a payment now from a customer that's now over 100 days    this is in the thousands, I have a few like this but ya get it in the end, sometimes have to knock on there door, and explain ya can't pay ya bills with a pat on the back 

I spread my work across many companies so there's always payments off one or the other,  but on the other hand I have some fantastic companies that will pay within 7 days

[Smurf]

Commercial works different i suppose, but with residential i would want paying the same day for anything over about £30.
If they are out i would have arranged to call back asap the same evening

If we operated on these terms we would be out of business 

Yes I no mate, sometimes it can be a pain.......... Waiting on a payment now from a customer that's now over 100 days    this is in the thousands, I have a few like this but ya get it in the end, sometimes have to knock on there door, and explain ya can't pay ya bills with a pat on the back 

I spread my work across many companies so there's always payments off one or the other,  but on the other hand I have some fantastic companies that will pay within 7 days

The ones that mess you about you should be charging them late payment interest surely?
I get rid of ones that go longer than 30 days as they are just talking the pee.

[Matt.]

Smurf

Some of these generate a lot of work for me into big numbers ... Yes sometimes there a pain to get paid off but all bills get settled at some point
I have a customer who pays 90 days from invoice date !!! What do u do ? Say an not working for u .... After the initial 3 months u then receive a monthly payment but always 3 months behind the invoice, but other pay quite quick.
It's how it is and sometimes if u want to play cricket with the big boys .... U have to play ball

[Smurf]

Smurf

Some of these generate a lot of work for me into big numbers ... Yes sometimes there a pain to get paid off but all bills get settled at some point
I have a customer who pays 90 days from invoice date !!! What do u do ? Say an not working for u .... After the initial 3 months u then receive a monthly payment but always 3 months behind the invoice, but other pay quite quick.
It's how it is and sometimes if u want to play cricket with the big boys .... U have to play ball

90 day terms I would tell them to do one as I don't play cricket 

30 day is the law not 90 https://www.gov.uk/invoicing-and-taking-payment-from-customers/payment-obligations

[Matt.]

 

I don't mind it meself ... Not my favourite sport but ...

[samson]

Worst bit about the late payer ( 2 brand new jags on drive ) is I have lost here name and phone number 
Looks like 200 squid down the drain 

[Rob@Blast off]

Worst bit about the late payer ( 2 brand new jags on drive ) is I have lost here name and phone number 
Looks like 200 squid down the drain 

Ha ha I'm terrible at getting names and numbers too always got my hands full or driving when people ring, just go round and drop a bill off, had to do this today no name or number but I know i'll get paid always do eventually.

[Smudger]

Worst bit about the late payer ( 2 brand new jags on drive ) is I have lost here name and phone number 
Looks like 200 squid down the drain 

So you don't know where he lives then

Smurf - sometimes you gotta roll with payments when it's larger works, as long as we know the terms before starting we will consider 60 or 90 days for repeating works

Darran

[samson]

Worst bit about the late payer ( 2 brand new jags on drive ) is I have lost here name and phone number 
Looks like 200 squid down the drain 

So you don't know where he lives then

Smurf - sometimes you gotta roll with payments when it's larger works, as long as we know the terms before starting we will consider 60 or 90 days for repeating works

Darran

Yes, in fact we did a reminder invoice on friday, but if it gets a bit fruity gonna look ike a right twot if we have no name 

[Smudger]

Just go with the name Prescott

 

Darran