[Mike Halliday]

If 2 companies do exactly the same job, both give exactly the same quality clean using the same machinary & chemicals, how much more can one of the companies charge because they arrive on time, dress smartly, are polite and have a clean van?

Is it fair to charge extra  because  you  are more proffesional?

[Radek Jablonski]

you no need to charge extra, simply get and keep his customers and yours with you by giving great service.
It realy annoy when tradesman doesnt arrive on time and dosnt even call you. I would say that being on time is most important.

[gwrightson]

Is it fair to charge extra  because  you  are more proffesional?


oops  Mike!!!

[from edge2edge]

Mike those qualities get you recommendations so that's payment anyway................Alan(Swindon)

[Mike Halliday]

Is it fair to charge extra  because  you  are more proffesional?
oops  Mike!!!

I'll add that to the list, should you charge more as a carpet cleaner who can spel ?

[JandS]

Not so sure about dressing smartly and clean van bit.
Bet 50% of my customers don't even look at the van and some, especially in Winter never see it.
Depends what you call smartly, I wouldn't expect a tradesman to turn up at my house in trousers, shoes and smart shirt.
I, personally, usually wear cargo pants, clean trainers and smart tee shirt plus crocs in van for when doing u/h but not carpets.
In empty commercials in summer I'll wear shorts.
Being polite is all part of the package and being on time  too although can't always be guaranteed as I point out to people.

[David Ware]

If 2 companies do exactly the same job, both give exactly the same quality clean using the same machinary & chemicals, how much more can one of the companies charge because they arrive on time, dress smartly, are polite and have a clean van?

Is it fair to charge extra  because  you  are more proffesional?

The difference in the two companies is the ''perceived clean'' that the better company is showing to customer. Most customers are women,  actual and percieved = a happy customer.
David

[John Kelly]

A lot is based on personality as you are working in the customers own space, usually the woman of the house is home. It goes without saying that offering such a personal service as carpet cleaning you should be well presented. A smart van may not be seen on the drive but bet you its seen many times driving round by prospective customers.

[Elfyn]

If 2 companies do exactly the same job, both give exactly the same quality clean using the same machinary & chemicals, how much more can one of the companies charge because they arrive on time, dress smartly, are polite and have a clean van?

Is it fair to charge extra  because  you  are more proffesional?

No extra charge - it should come as standard.

[jasonl]

I think higher pricing is a natural consequence of having branding and image issues figured out .

The tracky and trainer crew  will end up earning less.

[Shaun_Ashmore]

On time with the frills is perceived value, a doctor in a white coat compared to a person in a hoody who would you at first impressions want to cut you open? Educated guess is the person dressed as you would like to see them.

Shaun

[Mike Halliday]

The reason I started this post was a dilemma I have when passing on work to a mate who is a lot cheaper than me (after I have given an indication of price and I don't get the job)  I  often reccomend him but I often get asked why is he cheaper?  Does he do the same job?

To be truthful he does as good a job as me on the basic clean.....  but he's just cheap,

I charge a lot more because i refuse to work for crap money, I make a big effort to be proffesional and give a great service.... He will think nothing of turning up 1hr  late wearing ripped jeans and a dirty t  shirt. BUT HE IS A GREAT CARPET CLEANER!!

[DB]

Mike
I think it goes deeper that you are suggesting... Ask yourself what sort of guy you would wish to enter your home.... plus most of my customers are ladies and I KNOW they would prefer someone looking clean and smart....oh ...on time every time....

[Shaun_Ashmore]

If you had a tick list with % points for the 'experience' he may only get 50% is that a pass for Mrs.Homeowner?

Like I say it's the experience.

Shaun

[derek west]

i personally would NOT recommend anyone that was regularly late. or i would state that at the time and add, but you get what you pay for.
Not knowing when or even if,  a  company will turn up is probably more costly than the actual clean.

[Elfyn]

i personally would NOT recommend anyone that was regularly late. or i would state that at the time and add, but you get what you pay for.
Not knowing when or even if,  a  company will turn up is probably more costly than the actual clean.

Quite right. If you recommend a person he then reflects on you.

[edward coller]

I think its  got me thinking. I do wear trousers a smart shirt as company generally wears this uniform. Over 40 years of trading it and other factors has meant that we have retained a strong customer base of medium to extremly affluent customers over the business. my customers want and expect peolpe to arrive when they said, or at least to contact them if a problem arises, as I would want too. Also I dont want a careless person working in my house which a careless dress attitude can indicate. S o i guess i give to customers what i want, prompt polite professional service at a premium price cuz i know you cant get anything of value for less than its worth. Cheers Simon

[DB]

A simple test.... just watch the lady of your house closely if you have arranged for a contractor to come and he's/she's late....I think you will have your answer

[Doctor Carpet (Ret'd)]

Mike

My take would simply be that it is a straight-forward case of supply and demand.

You charge extra because you are in demand. Why are you in demand? Because you do a good job but also because you give that extra "je ne sais quois " which incorporates turning up on time and looking and sounding right.

Rog

[Craigp]

Yes it's fair to charge more.

That is what my clients get for their extra money, they know I'll be there on time every time, that's worth something to people.