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Leeds

  • Posts: 181
Odd Phenomenon
« on: April 17, 2015, 07:47:18 pm »
See what you think of this...

I'm canvassing new customers, they're happy with the price, I do the windows, they pay. Second month comes round I do them (or go to do them) and they're asking to switch to two months. Happened with a few recently.

Am I too pricey?

Thanks!

ChumBucket

Re: Odd Phenomenon
« Reply #1 on: April 17, 2015, 07:49:51 pm »
The windows are still clean after one month?

Dave Willis

Re: Odd Phenomenon
« Reply #2 on: April 17, 2015, 08:38:49 pm »
If you are four weekly instead of monthly then sometimes you'll turn up twice in one month. If you are late collecting they don't remember when you cleaned, only when they paid.

Leeds

  • Posts: 181
Re: Odd Phenomenon
« Reply #3 on: April 17, 2015, 08:41:36 pm »
If you are four weekly instead of monthly then sometimes you'll turn up twice in one month. If you are late collecting they don't remember when you cleaned, only when they paid.

What do you do to fix this problem Dave?

Dave Willis

Re: Odd Phenomenon
« Reply #4 on: April 17, 2015, 08:45:50 pm »
Clean six weekly.

slap bash

  • Posts: 1366
Re: Odd Phenomenon
« Reply #5 on: April 17, 2015, 08:49:19 pm »
That`s what happens when you do a good job. They stay clean.

duncan h

  • Posts: 1875
Re: Odd Phenomenon
« Reply #6 on: April 17, 2015, 08:52:01 pm »
Tell them that it will cost more

wpclean

Re: Odd Phenomenon
« Reply #7 on: April 17, 2015, 09:37:16 pm »
I always offer new customers the choice of four, or eight weekly rota.   Eight weekly add 25% to price.

Re: Odd Phenomenon
« Reply #8 on: April 17, 2015, 10:02:14 pm »
i offer 2 or 4 ,same price for both,not a greedy person

CleanClear

  • Posts: 14730
Re: Odd Phenomenon
« Reply #9 on: April 17, 2015, 10:37:57 pm »
See what you think of this...

I'm canvassing new customers, they're happy with the price, I do the windows, they pay. Second month comes round I do them (or go to do them) and they're asking to switch to two months. Happened with a few recently.

Am I too pricey?

Thanks!

Either your first clean price is too cheap, you havn't outlined to your customer that your price is based on a monthly clean or..(related to the first two) they've been happy with what you've done and its great for now..............
*Status*--------Currently Online---------

SeanK

Re: Odd Phenomenon
« Reply #10 on: April 17, 2015, 11:13:46 pm »
There are people out there who like the idea of having a window cleaner but soon realise they don't like the idea
of having to pay for one.
If they have let you clean when you turned up and then asked you to go  two monthly  I would keep them on the books
until it suited me, if they ask you not to clean then dump there and then.
The first type are just people who have realised that the windows don't need to be cleaned every 4 weeks the second
type are just messers who want a couple of cleans over the good weather months when it suits them.
We have all been there.

Dave Willis

Re: Odd Phenomenon
« Reply #11 on: April 18, 2015, 07:01:28 am »
I offer six weeks or nothing at all. I used to offer whatever they liked but once you have a full round it's a disaster! One week you'll be light on work so take more on, another you'll be swamped with too much as the bi monthlies turn up again on Cleaner Planner.
As it is I'm having trouble cramming the gutter cleans etc in.

Mike #1

  • Posts: 4668
Re: Odd Phenomenon
« Reply #12 on: April 18, 2015, 09:15:46 am »
Its their choice i charge 50% more for 8 weekly only had to 2 custys say that it was a big jump in price one cancelled the other decided to stick with 4 wkly even though they could have saved money long term   ::)roll

supernova77

  • Posts: 3547
Re: Odd Phenomenon
« Reply #13 on: April 18, 2015, 09:54:34 am »
When I started back in 2005 I made the decision to offer 8 weekly cleans as standard...

It obviously took longer to build the business, but in the long run it's been worth it as I've been able to charge more per clean.

90% of my customers are 8 weekly - I have some 4, 6, 12 and 16 weekly's to... These I just slot in around my 8 weekly customers when I'm in the area. I like it as it keeps my round flexible.

Andy

dazmond

  • Posts: 23977
Re: Odd Phenomenon
« Reply #14 on: April 18, 2015, 02:07:23 pm »
i offer 4 weekly/8weekly mainly with some 6 weekly work in other areas outside of these runs of work.

i usually charge a bit extra for 8 weekly and 6 weekly.some a lot more depending on size of property/location(near a lot of trees for example)

i have  lots of 4 weekly work and some are pretty dirty after 4 weeks if we ve had windy weather and lots of bird strikes in spring/summer.some i still pretty clean.

to the OP how much are you charging these new customers?they may well think your too pricey for a 4 weekly frequency.
price higher/work harder!

Leeds

  • Posts: 181
Re: Odd Phenomenon
« Reply #15 on: April 30, 2015, 06:52:41 pm »
i offer 4 weekly/8weekly mainly with some 6 weekly work in other areas outside of these runs of work.

i usually charge a bit extra for 8 weekly and 6 weekly.some a lot more depending on size of property/location(near a lot of trees for example)

i have  lots of 4 weekly work and some are pretty dirty after 4 weeks if we ve had windy weather and lots of bird strikes in spring/summer.some i still pretty clean.

to the OP how much are you charging these new customers?they may well think your too pricey for a 4 weekly frequency.

I live in West Leeds, I'm charging £8 for a  standard 3 bed semi. I don't know if that's pricey. I definitely know it's not cheapest.

Small but perfectley formed

  • Posts: 1744
Re: Odd Phenomenon
« Reply #16 on: April 30, 2015, 07:06:29 pm »
I think that's a fair price if you do frames and doors , people always mess about that's why other service s have contracts
Spit and polish