[john63.]

Had a couple of texts lately like to cancel no reason do you mostly ignore it and move on or text back ask for reason

[Jonny 87]

I would always say something along the lines......

Thank you for your previous custom. I just wanted to check you were happy with the standard and quality of the work?

If anything changes in the future feel free to get in touch.......


If always like to know if customers were unhappy about something. 

[Fin Clearview]

I do a Darryn...

http://youtu.be/g2wD5TaMf2k

 

[mike1986]

I always ask if they were happy with the standard of work, which 9 times out of ten they are.

[Mick Kent]

I just take it with a pinch of sort. Easy come easy go! Unless it was many customers dropping out the blue.
As long as you dont lose over the odds amount then its just normal and the name of our game!.
 We are a running machine and our customers keep our motor and belt moving on our running machines, the more customers we have the better and safer we run! If 1 or 2 fall then the other 350/500 customers will still keep it moving and will likely find another 1/2 on the way so no real difference will notice! but if 50/100 drop out then problems will arise and repair work needs to be done by finding out the problem of why they cancaled and then fix the problem(canvass campaign or a heavy leaflet drop) to get back to standard and keep that running machine going healthy.

[Spruce]

I always ask if they were happy with the standard of work, which 9 times out of ten they are.

Unfortunately they hard ever tell you the real reason why they have cancelled.

[*Hector*]

Unless of course they have been poached.... 



 

[C o z y]

 

[Perfect Windows]

Had a couple of texts lately like to cancel no reason do you mostly ignore it and move on or text back ask for reason

Depends how long you've been running.

Newly started or just converted to WFP, I'd give them a quick call.  Be clear you're not trying to change their minds, just trying to find out if it was a quality or service problem.

Been going for a while and confident of quality, I'd just say "Thanks for your business in the past: if you need us in future, please do call."

Or I'd go and wipe dog mess under their door handle.*

Vin





* Included to keep the neanderthals off my back for being a pushover...

[deeege]

A slither of bamboo in the locks and a potato in the exhaust pipe for me.

[Clever Forum Name]

I do a Darryn...

http://youtu.be/g2wD5TaMf2k

 

HAHA

[windowswashed]

Probably a xmas newbie cancelled

[no way Jose]

I bet mick kent's crew poached them!
His team is all over the place rattling any letter boxes in sight!

[no way Jose]

they usually say: we will call you when we need you again.
which they never do of course lol