It's one of them pole king, Liverpool 1 is a new shopping centre and is kind of run by L1 themselves, they can be a bit funny at times.
I cover work around L1 but not actually in L1, so haven't really had a major problem
But I do remember reading something about ladder permits needed when working in public areas so it could just be that, prob best to call in municipal building on dale st, on left as ya come off fly over.