[dazmond]

she phoned and left a voicemail while i was out food shopping this morning.

one estate i clean has been leafletted this last week.i phoned the guy up and gave him a few leads to potential jobs i dont wanna take on(in different area)and will pass on gutter clearing jobs if he does a good job for one of my customers.

he s 100% trad and quoting £2 or £3 lower than my prices.

thing is he will have to climb on 2 roofs to reach some windows.he s quoted £7 where i was charging £10.

ive been cleaning her windows for 10+ years but i dont think she was happy paying £10.she even dropped to 8 weekly frequency last year(small conny on the back as well).i always clean frames,sills and doors as well as skylight.

now there is 4 other windows cleaners on this estate now.it takes me 4 days to clean(90+ houses very compact)while the other guys have 2 or 3 houses each(1 wfp,3 trad)

i guess it was bound to happen sooner or later.

[PoleKing]

If you're gonna lose a customer, one who pays a fiver a month is what I'd choose, Daz.

[SeanK]

Some people are never happy and no matter how much you do for them its never enough, I feel more sorry
for the guys that are picking up these customers as its not a great way to build a round.
I was lucky when I started as there where a lot of bad shiners in my targeted area and work was easily gained without the need to undercut so I didn't get a lot of these I want it done for nothing customers, wouldn't want to be starting from scratch again now as that opening has now all but gone.

[dazmond]

ive just sent her this text

"ive suspended your account for now.please feel free to phone me and ill add you back onto my round if he lets you down in a few months.best wishes.darren."

the job takes me 15 mins to clean and is very compact with my other jobs.shes very friendly and like i said ive been cleaning her windows for years.

[Perfect Windows]

Clean her windows with chocolate milk...

Put a sliver of bamboo in her doorlock...

Put dog muck through her letter box...

Text her and tell her to ***** ***** **** ***...

Tell her she's doomed and that you'll never take her back...

Replace with three new ones...

Refuse her if she ever asks to be put back on the round...

Tell her neighbours she'd a paedo...

etc, etc ad infinitum.

Vin

[C o z y]

Clean her windows with chocolate milk...

Put a sliver of bamboo in her doorlock...

Put dog muck through her letter box...

Text her and tell her to ***** ***** **** ***...

Tell her she's doomed and that you'll never take her back...

Replace with three new ones...

Refuse her if she ever asks to be put back on the round...

Tell her neighbours she'd a paedo...

etc, etc ad infinitum.

Vin

 

[Perfect Windows]

Clean her windows with chocolate milk...

Put a sliver of bamboo in her doorlock...

Put dog muck through her letter box...

Text her and tell her to ***** ***** **** ***...

Tell her she's doomed and that you'll never take her back...

Replace with three new ones...

Refuse her if she ever asks to be put back on the round...

Tell her neighbours she'd a paedo...

etc, etc ad infinitum.

Vin

 

Odd thing is that I've read all of those given as serious advice on here.

Anyway, it can't be true; leaflets don't work.

Vin

[jk999]

If a customer wants to leave over a few quid then its a customer not worth having , but if its a customer thats worth keeping is it worth it to re negotiate with her on price .go have a talk with her and point out that you clean frames and sills and the other window cleaner probably doesn't offer what you offer sometime s it makes them think about who they  want doing their windows 

[dazmond]

If a customer wants to leave over a few quid then its a customer not worth having , but if its a customer thats worth keeping is it worth it to re negotiate with her on price .go have a talk with her and point out that you clean frames and sills and the other window cleaner probably doesn't offer what you offer sometime s it makes them think about who they  want doing their windows 

shes been a good customer for over 10 years mate.good payer(never late,always on time.)shes trying this guy on price alone methinks.if hes crap or stops coming then i know ill pick her up again!

id never lower her price.£10 is about right.i wouldnt clean it for less money.

[Dave Willis]

No Daz, she's sacked you 'cos you are crap! She's waited ten years to find a proper window cleaner - cheaper too 

[Clever Forum Name]

Probably came on here. Saw you go away on these 5* getaways then realized she is helping to fund it. I am going to be honest here! It's your fault Daz!

[Bungle]

No Daz, she's sacked you 'cos you are crap! She's waited ten years to find a proper window cleaner - cheaper too 

 

[ChumBucket]

Some customers will always base their decisions on price- move on along the same road you are already travelling.

[robbo333]

No Daz, she's sacked you 'cos you are crap! She's waited ten years to find a proper window cleaner - cheaper too 

  +1

[no way Jose]

my concern wouldn't be just about loosing a custy but about having a new bloke around cleaning windows for 25% or 30% less if he's any good there will be more people asking him to do their windows and once he's got a foot on the ladder ...........
hopefully for you it will be a matter of : here today gone tomorrow

[hasti]

Clean her windows with chocolate milk...

Put a sliver of bamboo in her doorlock...

Put dog muck through her letter box...

Text her and tell her to ***** ***** **** ***...

Tell her she's doomed and that you'll never take her back...

Replace with three new ones...

Refuse her if she ever asks to be put back on the round...

Tell her neighbours she'd a paedo...

etc, etc ad infinitum.

Vin

Is that how you grow your franchisee then ? 

[david mark]

There more window cleaners in this country than plumbers the only people making real money in this business are  the people who sell the equipment ie the same people who run and operate this forum and we are the mugs who help and promote more people to start up a business give them help and advice only for them to  under price well established windies

[PoleKing]

There more window cleaners in this country than plumbers the only people making real money in this business are  the people who sell the equipment ie the same people who run and operate this forum and we are the mugs who help and promote more people to start up a business give them help and advice only for them to  under price well established windies

Spot the struggling businessman

[david mark]

Im not struggling

[Mick Kent]

Clean her windows with chocolate milk...

Put a sliver of bamboo in her doorlock...

Put dog muck through her letter box...

Text her and tell her to ***** ***** **** ***...

Tell her she's doomed and that you'll never take her back...

Replace with three new ones...

Refuse her if she ever asks to be put back on the round...

Tell her neighbours she'd a paedo...

etc, etc ad infinitum.

Vin

 

Odd thing is that I've read all of those given as serious advice on here.

Anyway, it can't be true; leaflets don't work.

Vin