[FRESHER]

How do you find GoCardless if you sign a customer up by direct debit and for what ever reason you don't clean there windows on a certain month?

So you could be a sole trader and have van trouble and you don't get round a large number of customers or id a customer just says not today,, can you offer a refund with the system?

I guess you can just make up time, but ultimately a customer is going to get annoyed if you take the money but don't do the work?

 

[Clever Forum Name]

This has to be a wind up?

[Smudger]

we only take monies ONCE a clean as be carried out so no worries about taking payment and services NOT carried out

[Stoots]

I only request a payment after ive cleaned as of yet not many custies on it so not sure how automatic payment plans etc work

why not have  read of the website?

[FRESHER]

No wind up. enlighten me on why you think it has to be?  no such thing as a silly question in my book, only silly answers.  Guess what? your winning 

Most direct debits are automatic which is why I asked.

I had a look on there website, refunds was an area I wasn't sure of.

Thanks Smudger and Adrian

[Clever Forum Name]

[FRESHER]

 

[PoleKing]

Fresher, I'm guessing you won't get every customer on it.
Why not sign up as many as you can and whatever happens, make sure you clean, even if it's just, them.
The fewer customers you have on it,mthe easier.

[Rob @ Cleaner Planner]

Hi Fresher,

As you've rightly pointed out, rigid monthly payments (same amount/day every month) don't tend to be practical for window cleaners as things change and stuff happens.

You might do the job late or you might change the price from month to month e.g. if you only do fronts or add on a conservatory clean.

Fortunately GC allows you to bill customers manually on an ad-hoc basis after you've done the work, though it can be a bit tedious figuring out who to bill and manually entering amounts etc.

In case you're interested, the way it works in Cleaner Planner (which integrates with GoCardless) is this:

1. You mark the job as "Done" on the worksheet or "Planner".

2. GoCardless payers end up on your "Debts" tab (just like BACS payers) as they didn't pay on the day.

3. You go to the "Debts" tab and click "Start GoCardless" next to a customer to take payment.

It only takes a couple of seconds to kick off each payment (amount and reference are prefilled) and the debt will automatically come off your list when the payment lands in your account.

The "Start GoCardless" button only appears when the customer is in debt so there's no way you'll bill for work you haven't done yet.

Cheers,

Rob

[FRESHER]

Thanks Rob, sent you an email.