I have several websites and normally do most of my own i.t. Most of my sites look very similar as I have constructed them myself. Last October we signed up to hibu to do us a website as we thought that it would be nice to put up something that is done by " professionals", and it is difficult for me to devote the time myself.
It has been an absolute nightmare and is taking a lot more time that if I had done it myself. They are constructed offshore and the people making the site do not seem to have a great command of the English language. We have put in the instructions "show a picture of" and that statement will actually end up within the text. It is difficult to get over to somebody who is unfamiliar with your business exactly what you want when they do speak the same language as you.
Unfortunately the rep will lead you to think that they can provide a faultless service but this is not the case. We have probably another 2 or 3 hours of work to put together the changes that we want made but from the last list of changes that we sent them, think that this will add to a lot more work again.
I would look at using somebody who has experience within our field, even if you pay a bit more it will save you a lot of time and aggro.
Peter