[KLEENAWAY]

Iv had a bit of a nightmare with the site today, i wanted to buy a slx 30 this morning and for what ever reason it wouldn't let me. Then it was saying they were all out of stock. After trying for hours in between work i rang them and left a msg, got a call back ten mins later and was told i wouldn't be able to get the pole until Monday, i needed the pole for Sunday so i asked if i could pay extra and get it sent any other way. I have to pay an extra £22 to get it on Saturday now !

I still havent even ordered it or looked at the brushes, taps, goosenecks ect because they told me to do it this afternoon (now) and its still not working!

Danny

[Alex Gardiner]

Iv had a bit of a nightmare with the site today, i wanted to buy a slx 30 this morning and for what ever reason it wouldn't let me. Then it was saying they were all out of stock. After trying for hours in between work i rang them and left a msg, got a call back ten mins later and was told i wouldn't be able to get the pole until Monday, i needed the pole for Sunday so i asked if i could pay extra and get it sent any other way. I have to pay an extra £22 to get it on Saturday now !

I still havent even ordered it or looked at the brushes, taps, goosenecks ect because they told me to do it this afternoon (now) and its still not working!

Danny

Hi Danny

I have sent you an email which should be of use to you 

It has been a very frustrating day at times  for the staff and myself - let alone our clients

[duncan h]

Poor Alex. I bet he wishes he left it alone now 

[Alex Gardiner]

Site is back up and running now 

[Alex Gardiner]

Poor Alex. I bet he wishes he left it alone now 

It would have been easier in the short term 

In the long term however the new system will be far better able to cope with the demands being placed on the back office part of the software. The previous system would cause a lot more unknown stress to the staff on a regular basis with system freezing and crashing because we were asking too much from it on our server based system.

[KLEENAWAY]

Iv had a bit of a nightmare with the site today, i wanted to buy a slx 30 this morning and for what ever reason it wouldn't let me. Then it was saying they were all out of stock. After trying for hours in between work i rang them and left a msg, got a call back ten mins later and was told i wouldn't be able to get the pole until Monday, i needed the pole for Sunday so i asked if i could pay extra and get it sent any other way. I have to pay an extra £22 to get it on Saturday now !

I still havent even ordered it or looked at the brushes, taps, goosenecks ect because they told me to do it this afternoon (now) and its still not working!

Danny

Hi Danny

I have sent you an email which should be of use to you 

It has been a very frustrating day at times  for the staff and myself - let alone our clients

Cheers Alex, will be ringing first thing to sort

Danny

[Susan Dean (1stclean)]

just tried to get some stuff put my card details in and clicked all the boxes put asnt said weather its done or any thing ?? shopping cart still as my stuff in yet as the order been placed or not ? grrrr

[duncan h]

New web sites doing well click again, until it says you have and basket empty. Or use a phone

[Susan Dean (1stclean)]

New web sites doing well click again, until it says you have and basket empty. Or use a phone

just rand them and left a message 

[dd]

just tried to get some stuff put my card details in and clicked all the boxes put asnt said weather its done or any thing ?? shopping cart still as my stuff in yet as the order been placed or not ? grrrr

I have just had exactly the same thing.

[duncan h]

I had problems with pictures not loading. The site is the pits Alex. I would want a refund and get another one

[Dave Willis]

Gardiners credit page - what's that all about Alex?

[Alex Gardiner]

Gardiners credit page - what's that all about Alex?

This is for any credits that are made to your account - perhaps because of a changed order or returned goods. It allows you to spend any account credit with us as a payment method.

When clients login in to their account on the website they can see what credit they have and even 'transfer' this to someone else to use  if they want.

[Alex Gardiner]

Is the paypal button back on cant see it

The PayPal button is now back on - it is an option on every product and is also a payment option on the checkout pages 

[rosskesava]

It's only a very minor point and it makes no difference but why are some of the pictures so naff?

[Alex Gardiner]

It's only a very minor point and it makes no difference but why are some of the pictures so naff?

Because they are old naff pictures! - Also some need re-sizing for the new display properties.

I have a new 'pop-up studio' ready to go through and re-photo all of our existing catalogue. However I want to get all of the functional parts of the new website working before taking the time to do this.

[rosskesava]

Alex - thanks for the reply.

I was just curious as the rest of the website is pretty much 5 star, and easy to use.

[LWC]

Just tried to checkout with Paypal and had this Alex

PAYPAL GATEWAY HAS REJECTED REQUEST. BILLING ADDRESS REQUEST IS NOT ENABLED FOR MERCHANT (#11601: REQUEST FOR BILLING ADDRESS FAILED).

[Alex Gardiner]

Just tried to checkout with Paypal and had this Alex

PAYPAL GATEWAY HAS REJECTED REQUEST. BILLING ADDRESS REQUEST IS NOT ENABLED FOR MERCHANT (#11601: REQUEST FOR BILLING ADDRESS FAILED).

Just sorted it - could you try again?

[LWC]

Just paid with card oops