Terms of Service:
By using or booking our services you have agreed to our terms and conditions of trading, although we always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business, we ask you to read and respect them whilst using services:
1: All our work is guaranteed but sometimes mistakes can be made. If you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected windows without charge
2: You agree that Norman & Sons will provide an all year round service 12 months of the year, All Window Cleaning is on a six weekly basis agreed upon at initial consultation. (We do not do one off cleans) our minimum contract is 4 cleans, If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period, we will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving, Our night before text service is not provided as a point to cancel service,
3: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged, Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will be charged at your normal clean Price. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available.
4: Norman & Sons will clean you windows in most weather conditions to continue a regular service to our clients, in the event of heavy rain snow or hard frost we will clean your windows at the next time slot we have available, We do not work in very strong winds or electrical storms as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We can clean your home/premises in all conditions without affecting quality,
5: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £5.00 per week until payment is received in full, if for any reason the customer defaults on payment Norman & Sons retains the right to seek payment by legal means. All costs will be payable by the defaulting customer, Payment may not be with-held as a means of negotiation regarding a conflict between parties
6: We usually increase prices by a small amount on an annual basis. We will always give you 28 days’ notice of any increase.
7: All our window cleaners are trained to work safely, please do not ask them to do anything that is unsafe, If we need to enter your neighbour’s property to be able to reach/clean some of your windows we would ask you to please seek there permission,
8: Norman & Sons will not be held responsible for any damage made prior to cleaning of glass. We will inform you were possible of such damage prior to commencing cleaning, we do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window / conservatory trims, Window vents, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, we accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. We accept no liability for any damage caused by us to anything on your property.
Norman & Sons will apply these terms in a fair minded and reasonable manner.
