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LWC

  • Posts: 6824
Gocardless customer address
« on: December 11, 2014, 04:10:24 pm »
Someones just signed up and i havent a clue who they are! Ive got an email but i really think that sending them an email to "confirm their address" doesnt sounds very professional at all! Theyve already put their bank details in, ive just rang Gocardless and they have said they cant give me address!

What do you guys do?
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Mike #1

  • Posts: 4668
Re: Gocardless customer address
« Reply #1 on: December 11, 2014, 04:15:08 pm »
I am totally unprofessional and request their address via email .
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LWC

  • Posts: 6824
Re: Gocardless customer address
« Reply #2 on: December 11, 2014, 04:16:27 pm »
I wasnt having a dig...i just dont think it sounds great after theyve already put bank details into a site theyve probably never heard of.
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Arnold Palmer

  • Posts: 20798
Re: Gocardless customer address
« Reply #3 on: December 11, 2014, 04:41:40 pm »
Quote from: LWC on December 11, 2014, 04:10:24 pm
Someones just signed up and i havent a clue who they are! Ive got an email but i really think that sending them an email to "confirm their address" doesnt sounds very professional at all! Theyve already put their bank details in, ive just rang Gocardless and they have said they cant give me address!

What do you guys do?

Data protection apparently.

I have a bit that they need to fill in on the website before they get to the GC page. Gives you that extra bit of info you need.
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#aliens

LWC

  • Posts: 6824
Re: Gocardless customer address
« Reply #4 on: December 11, 2014, 04:42:53 pm »
How do you do that mate? Can you show me please?
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Mike #1

  • Posts: 4668
Re: Gocardless customer address
« Reply #5 on: December 11, 2014, 04:46:20 pm »
I was a light hearted dig , its the only way to find out and  the easiest way , I have new custys full details but some longterm custys i never asked full name etc and made a note of them .

name etc is one of the first things i ask after cleaning schedule its the only way to keep track .
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Arnold Palmer

  • Posts: 20798
Re: Gocardless customer address
« Reply #6 on: December 11, 2014, 04:47:34 pm »
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#aliens

Mike #1

  • Posts: 4668
Re: Gocardless customer address
« Reply #7 on: December 11, 2014, 04:54:02 pm »
How does it work without sounding daft , is the reference then put onto  your Gocardless account customer list
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Arnold Palmer

  • Posts: 20798
Re: Gocardless customer address
« Reply #8 on: December 11, 2014, 04:57:59 pm »
No. I get an email that looks as if it has come from the email address filled in the first box. Whatever is filled in in the second box is the title of the email.

Then I match the email address to the ref on GC and I'm good to go.
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#aliens

Arnold Palmer

  • Posts: 20798
Re: Gocardless customer address
« Reply #9 on: December 11, 2014, 04:59:53 pm »

Fill it in and I'll send what I get back so you can see.
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#aliens

LWC

  • Posts: 6824
Re: Gocardless customer address
« Reply #10 on: December 11, 2014, 05:00:03 pm »
Excellent...how  ;D
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Mike #1

  • Posts: 4668
Re: Gocardless customer address
« Reply #11 on: December 11, 2014, 05:01:02 pm »
Cool thanks very much for that will have to speak to Nat to make that change on my website .
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