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Leeds

  • Posts: 181
Complaint for starting too early?
« on: November 15, 2014, 07:12:52 am »
Has anybody ever got a complaint from customers for starting too early (waking them up). I tend to work saturdays too!

Stoots

  • Posts: 6212
Re: Complaint for starting too early?
« Reply #1 on: November 15, 2014, 07:31:14 am »
No but I wanted to start early this morn but waiting till 9. If thats too early then they wont get done coz ive other stuff to do today


dazmond

  • Posts: 23981
Re: Complaint for starting too early?
« Reply #2 on: November 15, 2014, 07:31:26 am »
i dont start on domestics on a sat before 930am.im working today and i know the old dears thatll be up so ill start cleaning  theirs first! ;)

its not too bad now with wfp but years ago on ladders ......ahem.......ive seen some sights.......both good and very bad!! ::)roll ;D

ive never had any complaints about starting too early.ive never started on a domestic job before 8am in 21 years of window cleaning though! :)
price higher/work harder!

Dave Willis

Re: Complaint for starting too early?
« Reply #3 on: November 15, 2014, 07:41:45 am »
I've had a few complain when my spotlights shine in the bedroom window.

Ian101

  • Posts: 7887
Re: Complaint for starting too early?
« Reply #4 on: November 15, 2014, 09:19:30 am »
My normal start time used to about 9.30ish but have recently had a few early starts at 8am ... stating the b leeding obvious but makes a nice difference to days turnover plus sometimes nice to finish at 3.30

mike1986

  • Posts: 432
Re: Complaint for starting too early?
« Reply #5 on: November 15, 2014, 10:53:19 am »
I had a customer have a right go at me once for starting at 9:15 on a saturday. Since then i wouldn't start before 10am on a saturday, or 8:30 weekdays.

TomCrowther

  • Posts: 1965
Re: Complaint for starting too early?
« Reply #6 on: November 15, 2014, 02:42:32 pm »
09:15 is almost lunchtime!
Qualify them first and tell them your normal starting time is x. If they say fine then all is good, if not, do them later in the day.

Sean Dyer

  • Posts: 2947
Re: Complaint for starting too early?
« Reply #7 on: November 15, 2014, 05:14:00 pm »
Weekdays i cant start before 9am anymore but i used to start about 7.45 but would start where i knew they would be up as they had kids / jobs etc

Worked today and didnt start till 10am as its saturday

Leeds

  • Posts: 181
Re: Complaint for starting too early?
« Reply #8 on: November 15, 2014, 08:48:50 pm »
lost a customer today cos they weren't happy that i did their house at 9! oh well haha

LWC

  • Posts: 6824
Re: Complaint for starting too early?
« Reply #9 on: November 15, 2014, 10:24:52 pm »
I used to think anything before 9am was un acceptable but recently we've been starting at 830 with the nights drawing in, its dark by 430!

A saturday i dont start till around 10 tho.

deeege

  • Posts: 5010
Re: Complaint for starting too early?
« Reply #10 on: November 15, 2014, 10:41:24 pm »
My sister in laws windy often turns up at 5 am! Seriously. He works off ladders too and charges her £3.50 for an end terrace, front and back.
"....and it's lend me ten pounds, I'll buy you a drink, and mother wake me early in the morning."

paulben

  • Posts: 1041
Re: Complaint for starting too early?
« Reply #11 on: November 16, 2014, 03:36:55 am »
I usually try and start at 8 cos I like to finish early . Got 1 domestic I start at 7:30 all about knowing your customers On odd times I work a Saturday I don't start til 9
Do not steal the government hates competition

SB Cleaning

  • Posts: 4287
Re: Complaint for starting too early?
« Reply #12 on: November 16, 2014, 07:13:23 am »
We start at 8...you get to know the custys you can get there early for.