[paulswindows]

I sold a Brodex HA36 alumuminium pole on Ebay a couple of months ago. and sent it via courier. The pole didn't arrive and was sent back to the parcel broker by UPS the carrier. Neither UPS or the parcel broker are accepting responsibility for the damage shown in these pictures, claiming that it was a fragile item and wasn't packaged according to their guidelines, ie boxed. The pole was sent fully collapsed with some packing to protect the clamps.
I can't imagine how they managed to damage it like that with normal handling. Grateful for some opinions please esp from Brodex owners

[Richy L]

Was the brush head covered and protected as well? or was it just packaged as shown in the photos?

[Clever Forum Name]

Poorly packed.

[Avo]

Poor packing I'm afraid there doesn't appear to be any protection for the pole or the brush head apart from packing tape. 

[Spruce]

It wasn't packaged properly so got damaged.

But why did they accept it for transportation in the first place? Surely their acceptance of the parcel as it was means they should take the responsibility for it in their care.

Is there some small print in their acceptance terms somewhere?

[johnny bravo]

when sending poles,    go to a carpet shop and ask for a empty cardboard roll,     they are great for this purpose.

[Clever Forum Name]

It wasn't packaged properly so got damaged.

But why did they accept it for transportation in the first place? Surely their acceptance of the parcel as it was means they should take the responsibility for it in their care.

Is there some small print in their acceptance terms somewhere?

Depends if it was sent online. When you click "terms and conditions accepted" In those terms describes adequate packing.

[Avo]

It wasn't packaged properly so got damaged.

But why did they accept it for transportation in the first place? Surely their acceptance of the parcel as it was means they should take the responsibility for it in their care.

Is there some small print in their acceptance terms somewhere?

very true indeed they shouldn't of accepted it

[Dave Willis]

With a Brodex pole normally the truck comes off worse.

[Ian101]

With a Brodex pole normally the truck comes off worse.

 

[Ian101]

stating the bleeding obvious ... but u should have removed brush

[Spruce]

stating the bleeding obvious ... but u should have removed brush

Tough brush 

[Mike #1]

Badly packaged should have been in tubing with brush disconnected

[8weekly]

Do also be aware that when you use one of these brokers, you are on your own. The broker wouldn't refund you and will pass the buck to the carrier and you can't claim against the carrier because you have no contract with them. This is the choice you make.

[Don Kee]

I thought these brodex poles were meant to be bullit proof..?

Cant be the best for knocking it about while working if a delivery guy can break it by throwing it about...

[Clever Forum Name]

I think the courier was an ex windy and he didn't want anyone else to have to suffer.

[Spruce]

I think the courier was an ex windy and he didn't want anyone else to have to suffer.

 

[ben M]

I think the courier was an ex windy and he didn't want anyone else to have to suffer.

[duncan h]

Come on guys. If he had packed it like Gardiner do in a box, It would have snapped. Something crushed it. Curriers are getting worse

[paulswindows]

The brush head was packed too, but my point is would anyone describe a Brodex as "fragile"? Its not bone china. You may describe throwing it in the back of the delivery truck as "normal handling" but would doing that alone be enough to sustain that kind of damage?