[LT carpet cleaning]

Snickers anyone?

Hehe. 

[gary999]

And of you boot people like me up the backside expect a swift roundhouse kick 

H20 are you the pink power ranger

[Danny F]

Are you all missing the point?

If you were full time at work and you were trying your hardest everyday and your boss said " i aint gunna pay you for a couple of months but i will take you back on in march" your saying you wouldnt look for a new job?

Jesus what is wrong with some of use 😂

The women clearly was trying to pull a fast one and she said " well i have no arrangements to go away yet so carry on cleaning "

Use??

Completely different scenario. If you lose a couple of quid from one customer and you get "angry" it has no real impact on you. However a salaried job that doesn't pay for 6 months would be a serious issue.

If you were my window cleaner and got "angry" when I wanted to change the frequency or something, you would receive a boot up your backside.

Ok then i wasnt angry i was frustrated is that better ? Its annoy when you offer a service wich they are happy in the summer with but do anything to save a few quid in the winter.
Most of you will say " she might of actually been going away" wich is true but then she could of said ok i will leave it with the neighbour or bank transfer... Simples

Then you have to wonder. If it was the other way round and you were going away for a few months... is there a point in having clean glass, if you aren't there to look through the window? would you still want to pay it?....

If they are genuine and you have enough work, whats the problem? If they're dicking about, bin 'em

[NWH]

I would drop it unless it was a big payer I mean a job you do a few times a year that would cover your vehicle expenses ie insurance tax a couple of tyres etc,there's so many out there that have that in mind when you take it on in the first place. They think I'll let him do it then I'll say see you in april then lol,I would say you won't be seeing me  or the other local WCS when I've told them either,sussing people out on the doorstep is not just a customer priority it's the WC'S too if I get a sniff there wanting a one off i just walk away.

[8weekly]

Are you all missing the point?

If you were full time at work and you were trying your hardest everyday and your boss said " i aint gunna pay you for a couple of months but i will take you back on in march" your saying you wouldnt look for a new job?

Jesus what is wrong with some of use 😂

The women clearly was trying to pull a fast one and she said " well i have no arrangements to go away yet so carry on cleaning "

Use??

Completely different scenario. If you lose a couple of quid from one customer and you get "angry" it has no real impact on you. However a salaried job that doesn't pay for 6 months would be a serious issue.

If you were my window cleaner and got "angry" when I wanted to change the frequency or something, you would receive a boot up your backside.

Ok then i wasnt angry i was frustrated is that better ? Its annoy when you offer a service wich they are happy in the summer with but do anything to save a few quid in the winter.
Most of you will say " she might of actually been going away" wich is true but then she could of said ok i will leave it with the neighbour or bank transfer... Simples

Then you have to wonder. If it was the other way round and you were going away for a few months... is there a point in having clean glass, if you aren't there to look through the window? would you still want to pay it?....

If they are genuine and you have enough work, whats the problem? If they're dicking about, bin 'em

That's the thing, she was "dicking" him about.

[H20cleaning]

Ye thats the point, if she was actually going away and didnt want the windows doing because she wasnt there i couldn't understand. Thats why i explained we clean them 12 times a year not just when the customer is at home, otherwise i would have to clean 3months of dirt of the windows when she is back? Wich i would then have to charge her more for, wich would then means it pointless me skipping them.

[SeanK]

She's not dicking you about, she is a paying customer who has decided that she doesn't want them cleaned
over the winter months.
At the end of the day its then up to you if you want to clean her property under them terms.
A lot of posts have been made to suggest that it can be a benefit at times to allow some to do this, read these
and then decide if it would benefit you also.
If you then decide not to keep her on do it for the right reasons and not because she dared to suggest it.
The fact that it made you angry doesn't suggest that its for the right reasons to me.
Did you tell her you would charge more after the 3 months when you where talking to her and at least give her the option
or was it just its my way or the highway.

[hasti]

My take on this was: A customer who doesn't have their windows cleaned is worse than no customer at all, at least if you don't have a customer, you can go out and get one but if you are 'keeping a slot' open for someone who doesn't use it you are missing out on earning.

I used to say something like: "That's fine Mrs.... Call me again next year when the weather improves and if I've still got capacity I'll fit you back in".

That way I wasn't making any commitment, it was up to the customer whether she wanted to take the risk or not.

In practice the ones who still didn;t want it done rarely phoned anyway.

Great Advice 

[8weekly]

She's not dicking you about, she is a paying customer who has decided that she doesn't want them cleaned
over the winter months.
At the end of the day its then up to you if you want to clean her property under them terms.

Wrong. You offer the service and it is your terms of business. If the customer doesn't accept them, then that is fine. If your terms are SeanK that you offer an "on demand" service then that is fine. The OP doesn't and many window cleaners that have plenty of work don't. To be honest, unless you need more work I don't see how you can fit them in when they call back again. At times Sean you come across as a bit "cap in hand".

[windowswashed]

The only ones I allow to miss over winter are the tax dodgers with large houses who go to Australia for a few months. Normal run of the mill stuff who tell me they want to skip winter I wish them well and hope I've got room for them in the spring providing I haven't replaced them as I have no loyalty to them if they haven't to me, fair's fair

[SeanK]

She's not dicking you about, she is a paying customer who has decided that she doesn't want them cleaned
over the winter months.
At the end of the day its then up to you if you want to clean her property under them terms.

Wrong. You offer the service and it is your terms of business. If the customer doesn't accept them, then that is fine. If your terms are SeanK that you offer an "on demand" service then that is fine. The OP doesn't and many window cleaners that have plenty of work don't. To be honest, unless you need more work I don't see how you can fit them in when they call back again. At times Sean you come across as a bit "cap in hand".

What does that line above your post say ?

[richard groves]

There seems to be a lot of posts on here of late where people feel the need to whinge about a customer who doesn't fit their working pattern. Its the nature of the job, if you can't be flexible or don't wish to clean on their terms then don't its that simple.
Feeling angry about it is never the answer, neither is trying to teach them a lesson with a smart ar sed comeback.
Personally I just leave it there and don't get back to them, if they call me up in the future then I can choose to clean for them or not, afterall none of us can predict the future or how much work we will have.
One other point, I never expect a new customer to agree to a regular service although I ask them if thats what they want. Even if they say yes initially, I have to earn them.
I am a stranger working on their property and as such have to show them respect and build trust and a business relationship with them if I am to keep them.

[Window Lickers]

There's a fine line between being the boss and be bossy. If custards cancel I prefer these days to let them go without feeling too annoyed/angry/unsettled. Im not in the game to feel badly about anyone anymore, those who do will probably have to change their attitude at some time, its only themselves that're feeling downbeat about things.

Custards - you win some you lose some. Much like life.

[Leeds]

There's a fine line between being the boss and be bossy. If custards cancel I prefer these days to let them go without feeling too annoyed/angry/unsettled. Im not in the game to feel badly about anyone anymore, those who do will probably have to change their attitude at some time, its only themselves that're feeling downbeat about things.

Custards - you win some you lose some. Much like life.

To the women we've loved, and the women we've lost.

[H20cleaning]

There seems to be a lot of posts on here of late where people feel the need to whinge about a customer who doesn't fit their working pattern. Its the nature of the job, if you can't be flexible or don't wish to clean on their terms then don't its that simple.
Feeling angry about it is never the answer, neither is trying to teach them a lesson with a smart ar sed comeback.
Personally I just leave it there and don't get back to them, if they call me up in the future then I can choose to clean for them or not, afterall none of us can predict the future or how much work we will have.
One other point, I never expect a new customer to agree to a regular service although I ask them if thats what they want. Even if they say yes initially, I have to earn them.
I am a stranger working on their property and as such have to show them respect and build trust and a business relationship with them if I am to keep them.

Could you please let me know my "smart arsed answer"
Im pretty sure i explained we cleaned 12 times a year or not at all? That isnt smart arsed what so ever.
I could of said" look i get customers like you trying to save a few quid on the run up to christmas" but i didnt because she is actually a pleasant lady but i always get frustrated when they dont like the frequencys... That doesnt mean i shower my frustration towards her.
Dont forget people who work for boss's probly go home feeling exactly the same day in day out, with us its very rare

[richard groves]

There seems to be a lot of posts on here of late where people feel the need to whinge about a customer who doesn't fit their working pattern. Its the nature of the job, if you can't be flexible or don't wish to clean on their terms then don't its that simple.
Feeling angry about it is never the answer, neither is trying to teach them a lesson with a smart ar sed comeback.
Personally I just leave it there and don't get back to them, if they call me up in the future then I can choose to clean for them or not, afterall none of us can predict the future or how much work we will have.
One other point, I never expect a new customer to agree to a regular service although I ask them if thats what they want. Even if they say yes initially, I have to earn them.
I am a stranger working on their property and as such have to show them respect and build trust and a business relationship with them if I am to keep them.

Could you please let me know my "smart arsed answer"
Im pretty sure i explained we cleaned 12 times a year or not at all? That isnt smart arsed what so ever.
I could of said" look i get customers like you trying to save a few quid on the run up to christmas" but i didnt because she is actually a pleasant lady but i always get frustrated when they dont like the frequencys... That doesnt mean i shower my frustration towards her.
Dont forget people who work for boss's probly go home feeling exactly the same day in day out, with us its very rare

Sorry H20 you seem to have taken my comment personally to mean you, which it did'nt. I posted my comment having read all the replies and several other similar topics and replies over the last couple of months. My comment was just my general opinion to these posts. Some people have got on their high horses when dealing with similar issues and have posted smart arse replies that they supposedly said to their once customers thats all I meant. 

[8weekly]

She's not dicking you about, she is a paying customer who has decided that she doesn't want them cleaned
over the winter months.
At the end of the day its then up to you if you want to clean her property under them terms.

Wrong. You offer the service and it is your terms of business. If the customer doesn't accept them, then that is fine. If your terms are SeanK that you offer an "on demand" service then that is fine. The OP doesn't and many window cleaners that have plenty of work don't. To be honest, unless you need more work I don't see how you can fit them in when they call back again. At times Sean you come across as a bit "cap in hand".

What does that line above your post say ?

The exact opposite of what mine says. You said the customer dictates the terms. I say the service provider dictates the terms. The customer takes it or leaves it.

[SeanK]

She's not dicking you about, she is a paying customer who has decided that she doesn't want them cleaned
over the winter months.
At the end of the day its then up to you if you want to clean her property under them terms.

Wrong. You offer the service and it is your terms of business. If the customer doesn't accept them, then that is fine. If your terms are SeanK that you offer an "on demand" service then that is fine. The OP doesn't and many window cleaners that have plenty of work don't. To be honest, unless you need more work I don't see how you can fit them in when they call back again. At times Sean you come across as a bit "cap in hand".

What does that line above your post say ?

The exact opposite of what mine says. You said the customer dictates the terms. I say the service provider dictates the terms. The customer takes it or leaves it.

The customer has asked for a different set of terms, then you decide if it suits you to keep her on under these new terms.
If you don't agree then the customer either moves on or keeps to the original terms as set out by you.
How is that any different to what your saying ?

[H20cleaning]

There seems to be a lot of posts on here of late where people feel the need to whinge about a customer who doesn't fit their working pattern. Its the nature of the job, if you can't be flexible or don't wish to clean on their terms then don't its that simple.
Feeling angry about it is never the answer, neither is trying to teach them a lesson with a smart ar sed comeback.
Personally I just leave it there and don't get back to them, if they call me up in the future then I can choose to clean for them or not, afterall none of us can predict the future or how much work we will have.
One other point, I never expect a new customer to agree to a regular service although I ask them if thats what they want. Even if they say yes initially, I have to earn them.
I am a stranger working on their property and as such have to show them respect and build trust and a business relationship with them if I am to keep them.

Could you please let me know my "smart arsed answer"
Im pretty sure i explained we cleaned 12 times a year or not at all? That isnt smart arsed what so ever.
I could of said" look i get customers like you trying to save a few quid on the run up to christmas" but i didnt because she is actually a pleasant lady but i always get frustrated when they dont like the frequencys... That doesnt mean i shower my frustration towards her.
Dont forget people who work for boss's probly go home feeling exactly the same day in day out, with us its very rare

Sorry H20 you seem to have taken my comment personally to mean you, which it did'nt. I posted my comment having read all the replies and several other similar topics and replies over the last couple of months. My comment was just my general opinion to these posts. Some people have got on their high horses when dealing with similar issues and have posted smart arse replies that they supposedly said to their once customers thats all I meant. 

Ooh i thought you were aiming that at me lol because im only rude to customers when their rude to me:)

[Mr B shine]

I haven't got a full round yet, well I have for me but I am trying to get my part time help up to full time as that's wants, I will have about 10 customers drop off fof winter this year, if I have space in the spring I will take them back as it is all money, if the round is full I wont.