Quote from: SeanK on October 31, 2014, 07:21:52 amI think some guys think if they allow one customer to do this then everybody else will want it, I have a fewthat do this and it helps because I always have a few who want an extra clean over Christmas and they tip wellfor the privilege.Sometimes you need to take a step back and ask yourself if you are cutting off your nose to spite your face.It's like that for me. My Brit customers are mostly under 30 and everyone knows every other bod on MOD estates. So word spreads fast here.If I allow one or two of these girls to have 4 cleans a year, I'll have about 20% of the rest wanting it too. Even though my Brit custies are limited to four areas in Germany, I have to provide a service. To do that well, there have to be limits and expectations. I still find customers easy to replace, as the Brits move every couple of years to new places. I've found that giving an inch and having some take a yard, is just not worth the effort. Would you still allow people to change the service to suit them if you had 50% more work?? I'm not arrogant in any way with customers. They get 6 weekly cleans, that's it. This service costs "x". Want to change? Get the other guys to do it. I know the saying "customer is king", but you can only serve so many of them, when they start moving limits around, I find it easier to get a new custy instead. No need to be nasty etc, what I'm saying is, why try to fit everyone's need? There are millions of people who want or need your service. All you have to worry about is to get as many as you can manage within your catchment area. Start fitting their wants and quirks into your business, and where do you stop?I could understand it if customers were hard to get and keep, but not as just part of the service. When I get new custies, I don't say "It's a six weekly service, unless you get fed up of us tipping up every six weeks, and decide to change to eight weekly, or even as and when you need it. Also, just drop the service in winter, as windows stay clean then, and when we come back in spring, we'll happily scrub away for three times longer to get the gunge off the frames etc. PLEASE be a customer, please".Works for me. HTH
I think some guys think if they allow one customer to do this then everybody else will want it, I have a fewthat do this and it helps because I always have a few who want an extra clean over Christmas and they tip wellfor the privilege.Sometimes you need to take a step back and ask yourself if you are cutting off your nose to spite your face.
No still don't understand, I must be thick
No Sean, I just usedyour post as to make my point. "I think some guys think if they allow one customer to do this then everybody else will want it".Not the rest. Hope that makes sense.
Dave, if they want to stop for "winter" here, it's 6 weekly. So if they want to miss December and end of Jan.........................What are they saving? The point is, why bother explaining? If 15 quid every 6 weeks is an issue, then best they leave window cleaning out of the little luxuries they have.
I get your point and have the same view as you to a point , But i think every situation has got to be sussed out and its worth a good debate to ensure we can all work out the pee taking custys .The only custy who text me to say leave till spring was a young couple in their 20's with 2 kids in a new build house clearly trying to save money over winter with heating bills and xmas been factored in so it could be worth proposing an 8wk schedule and see what they say .But what will always baffle me is they will be saving lets say £8.00 a month x4 = £32.00 hardly a massive saving and they will have minging windows
Are you all missing the point? If you were full time at work and you were trying your hardest everyday and your boss said " i aint gunna pay you for a couple of months but i will take you back on in march" your saying you wouldnt look for a new job?Jesus what is wrong with some of use 😂 The women clearly was trying to pull a fast one and she said " well i have no arrangements to go away yet so carry on cleaning "
Quote from: H20cleaning on November 01, 2014, 05:06:29 amAre you all missing the point? If you were full time at work and you were trying your hardest everyday and your boss said " i aint gunna pay you for a couple of months but i will take you back on in march" your saying you wouldnt look for a new job?Jesus what is wrong with some of use 😂 The women clearly was trying to pull a fast one and she said " well i have no arrangements to go away yet so carry on cleaning " Use?? Completely different scenario. If you lose a couple of quid from one customer and you get "angry" it has no real impact on you. However a salaried job that doesn't pay for 6 months would be a serious issue.If you were my window cleaner and got "angry" when I wanted to change the frequency or something, you would receive a boot up your backside.
Liberace's ex looking to meet well built men for cottaging meets.
And of you boot people like me up the backside expect a swift roundhouse kick
Quote from: H20cleaning on November 01, 2014, 12:26:42 pmAnd of you boot people like me up the backside expect a swift roundhouse kick People like you? Someone who gets "angry" because he might lose a few quid? Yes right. Now get back to your ceebeebies.