In the late 90s I called Chem dry head office - they were there to give us franchisees back up right?
I asked for a sample method statement and risk assessment , as a builder had asked us for them on a site we were cleaning showhomes at.
I was told that if I could not assess the risks , or write down the methos I was using then I should not be doing the job , at that point I knew it was time to sell the franchise.